Member Support Specialist

About the role

We are seeking a dedicated Member Support Specialist to join our studio team. This role is key in ensuring a positive and seamless experience for all members. As the first and last point of contact for members, the Member Support Specialist plays a vital role in creating a welcoming and positive environment for everyone who walks through our doors.

This is a casual role, which requires early mornings, evenings, and weekend work.

Responsibilities

• Visually inspect the equipment prior to the beginning of class to ensure equipment is in good working order and safe to use
• Responsible for studio tidiness and returning equipment to standards set by studio management
• Participate in networking/community events as needed and studio promotions to generate new business
• Stay up to date with, and implement FS8 brand and athletics standards at all times
• Work front desk and establish relationships with current and future members
• Make sales phone calls (# dictated by manager for each shift) and follow up on member inquiries during each shift
• Attention to detail during shift for member experience
• Stocking laundry, studio supplies, and rolling towels in preparation for classes
• Willingness to evolve with new developments in the fitness industry
• Professional attire and presence in studio
• Represent the elements of the brand
• Minimum of 20 hours per week, plus 40 calls per shift
• Any other duties as assigned

Requirements

• Valid CPR and First Aid Certificate
• Excellent customer service skills
• Professional and effective communication skills
• In-depth understanding of the benefits of Pilates, Tone, and Yoga
• Passion for learning and attending continued education training
• Punctual and reliable