Member Specialist
Position Summary
Provides member service. Maintains the checkout area. Resolves member issues and concerns. Promotes Sam's Club products and services. Assists with payments, returns, refunds, and exchanges. Follows safety and security protocols. Maintains and organizes merchandise. Assists with training and delivering new programs.
What you'll do...
- Maintains the checkout area.
- Resolves member issues and concerns.
- Promotes Sam's Club products and services.
- Processes member purchases.
- Assists with payments, returns, refunds, and exchanges.
- Follows company safety standards, procedures, and guidelines.
- Corrects and reports unsafe situations to facility management.
- Maintains entrance and exit areas.
- Acknowledges members, verifies membership cards, and identifies member needs.
- Assists members with purchasing decisions.
- Limits merchandise.
- Arranges and organizes merchandise.
- Assists members with transporting items.
- Maintains a safe shopping environment.
- Maintains paperwork, logs, and other required documentation.
- Executes emergency response procedures.
- Ensures compliance with company security and safety practices.
- Assists with the training of Member Frontline Services associates on company processes and procedures.
- Teaches new technology and tool functionality.
- Delivers new programs rollout training.
- Provides continuous learning and process improvement opportunities.
- Maintains area of responsibility in accordance with company policies and procedures.
- Completes work assignments and priorities.
- Respects individuals.
- Works as a team.
- Builds strong and trusting relationships.
- Communicates with impact, energy, and positivity.
- Acts with integrity.
- Maintains and promotes the highest standards of integrity, ethics, and compliance.
- Holds oneself and others accountable.
- Supports Walmart's goal of becoming a regenerative company.
- Strives for excellence.
- Displays curiosity and a desire to learn.
- Takes calculated risks.
- Demonstrates courage and resilience.
- Drives continuous improvements.
- Is open to and uses new technologies and skills.
- Serves our customers and members.
- Delivers results while putting the customer first.
- Makes decisions based reliable information.
- Balances short- and long-term priorities.
- Considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
- Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Minimum Qualifications
- Retail experience including operating front end equipment (for example, cash register).
- Working with mobile retail applications.
Preferred Qualifications
- None listed.
Location
Primary Location, RALEIGH, NC 27604-2801, United States of America
Additional Information
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Pay and Benefits
The hourly wage range for this position is $17.00 to $25.00*. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.