MEMBER SPECIALIST

Position Summary

Provides member service. Maintains the checkout area. Resolves member issues and concerns. Promotes Sam's Club products and services. Assists with payments, returns, refunds, and exchanges according to company policies and procedures.

What you'll do...

• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam's Club products and services.
• Processes member purchases.
• Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Fulfills safety responsibilities, such as following company safety standards, procedures, and guidelines, conducting safety sweeps, and handling merchandise safely.
• Maintains entrance and exit areas.
• Acknowledges members, verifies membership cards, and identifies member needs.
• Assists members with purchasing decisions.
• Limits merchandise, locates merchandise, and assists members with transporting items.
• Maintains a safe shopping environment.
• Maintains paperwork, logs, and other required documentation.
• Executes emergency response procedures.
• Ensures compliance with company security and safety practices.
• Affords training to Member Frontline Services associates on company processes and procedures.
• Teaches new technology and tool functionality.
• Delivers new programs rollout training.
• Provides continuous learning and process improvement opportunities.
• Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns.
• Identifies shrink and damages.
• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
• Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

Respect the Individual

• Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence.
• Strengthens the team by helping, developing and mentoring others; recognizes others’ contributions and accomplishments.

Act with Integrity

• Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.

Strive for Excellence

• Displays curiosity and a desire to learn; takes calculated risks; and demonstrates courage and resilience.
• Drives continuous improvements; is open to and uses new technologies; and supports others through change.

Pay & Benefits

• The hourly wage range for this position is $17.00 to $25.00*.
• The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
• Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances.
• Premiums may be based on schedule, facility, season, or specific work performed.
• Multiple premiums may apply if applicable criteria are met.
• Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
• Benefits are subject to change and may be subject to a specific plan or program terms.