Member Specialist

Position Summary

Provides member service. Maintains the checkout area. Resolves member issues and concerns. Promotes Sam's Club products and services. Assists with payments, returns, refunds, and exchanges according to company policies and procedures.

What you'll do...

• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam's Club products and services.
• Processes member purchases.
• Affords guidance and support to members regarding self-service technology.
• Follows company safety standards, procedures, and guidelines.
• Handles merchandise safely.
• Corrects and reports unsafe situations to facility management.
• Maintains entrance areas.
• Acknowledges members, verifies membership cards, and identifies member needs.
• Affords assistance with purchasing decisions.
• Limits merchandise.
• Organizes and arranges merchandise.
• Affords assistance with transporting items.
• Maintains a safe shopping environment.
• Maintains exit areas.
• Reviews member receipts.
• Acknowledges the member and identifies member needs.
• Affords assistance with securing and safeguarding Sam's Club assets and property.
• Maintains paperwork, logs, and other required documentation.
• Executes emergency response procedures.
• Ensures compliance with company security and safety practices.
• Affords training of Member Frontline Services associates on company processes and procedures.
• Teaches new technology and tool functionality.
• Delivers new programs rollout training.
• Provides continuous learning and process improvement opportunities.
• Ensures area of responsibility is maintained in accordance with company policies and procedures.
• Identifies shrink and damages.
• Complies with company policies, procedures, and standards of ethics and integrity.
• Completes work assignments and priorities.
• Respects the individual.
• Works as a team.
• Builds strong and trusting relationships.
• Communicates with impact, energy, and positivity to motivate and influence.
• Strengthens the team by helping, developing and mentoring others.
• Acts with integrity.
• Maintains and promotes the highest standards of integrity, ethics and compliance.
• Holds oneself and others accountable.
• Supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
• Serve our Customers and Members.
• Delivers results while putting the customer first.
• Makes decisions based reliable information.
• Balances short- and long-term priorities.
• Considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
• Strive for Excellence.
• Displays curiosity and a desire to learn.
• Takes calculated risks.
• Demonstrates courage and resilience.
• Drives continuous improvements.
• Is open to and uses new technologies.
• Supports others through change.
• At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• The amount you receive depends on your job classification and length of employment.
• It will meet or exceed the requirements of paid sick leave laws, where applicable.
• For information about PTO, see here.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Liv Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
• Tuition, books, and fees are completely paid for by Walmart.
• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
• Benefits are subject to change and may be subject to a specific plan or program terms.
• For information about benefits and eligibility, see One.Walmart at here.
• The hourly wage range for this position is $18.00 to $26.00*
• The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
• Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances.
• Premiums may be based on schedule, facility, season, or specific work performed.
• Multiple premiums may apply if applicable criteria are met.
• Minimum Qualifications...
• Outlined below are the required minimum qualifications for this position.
• If none are listed, there are no minimum qualifications.
• Preferred Qualifications...
• Outlined below are the optional preferred qualifications for this position.
• If none are listed, there are no preferred qualifications.
• Retail experience including operating front end equipment (for example, cash register),
• Working with mobile retail applications
• Primary Location...
• 11278 S JORDAN GTWY, SOUTH JORDAN, UT 84095-4111, United States of America
• Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.