Member Specialist

About the role

Reports to: Branch Manager. Employment type: Full-time, hourly, non-exempt, in-person. Bonus target: 5% of base pay potential incentive bonus if the credit union hits its goals. Working hours: Monday‑Thursday 9:00 am‑5:00 pm, Friday 9:00 am‑6:00 pm, Saturday 9:00 am‑1:00 pm (40‑hour week). Grade: 7BC. Industry: Banking.

Responsibilities

• Approach, welcome and engage all visitors and members who conduct business with the credit union.
• Authentically engage members and visitors through asking relevant and meaningful questions, identifying their needs and making appropriate product and service recommendations.
• Perform daily branch operations, including teller transactions, lending, new accounts and assist members with their financial needs.
• Enhance organization reputation by accepting ownership for accomplishing new and different requests; explore opportunities to add value to job accomplishments.
• Proactively generate new loan and membership business through branch sales activities, network with local businesses and participate in community events.
• Actively contribute in the area of continuous quality improvement, solicit and contribute new ideas and methods to improve efficiencies and effectiveness of processes and procedures.
• Build market position by locating, developing and closing business relationships. Must have the ability to open Business accounts, referring to Member Business Lending for business lending needs.
• Process loan applications for all consumer lending products as well as Home Equity and Mortgage loans.
• Promote and effectively demonstrate digital, self-service and assisted self-serve options, with continual education as new products and digital services are introduced.
• Contribute to and support a positive work environment to ensure an effective, high performing and cohesive team.
• Adhere to operational, regulatory and security requirements while minimizing losses.
• Maintain a high level of confidentiality relative to any information received directly or indirectly at all times.
• Act as a lead in absence of branch manager by assisting and directing the workflow, act as a resource for staff and members to answer complex questions and or resolve non-routine problems that may arise.
• Perform teller cash audits, review and approve transaction exceptions.
• Contribute to effective department and credit union operations by performing other related duties as assigned.

Qualifications

• High school diploma or GED
• One year of experience in a financial institution performing teller, new accounts and account maintenance
• One year of consumer lending (personal, Auto and Credit Cards) experience
• Availability during Saturdays and extended business hours
• Excellent interpersonal communication skills including effective listening, speaking and writing
• An understanding of credit fundamentals and underwriting criteria preferred
• Must be registered with the Nationwide Mortgage Licensing System (NMLS) within 30 days of hire and comply with the SAFE Act regulations
• Ability to present, explain and refer products and services
• Proficient in Microsoft Office applications
• Learn and maintain strong level of Kitsap Credit Union’s core operating systems and self-service technology (iPhones, Androids, etc.)

Benefits

• Free onsite parking
• Annual time off and sick time accrued
• 11 paid holidays
• 1 Personal Day
• Medical, Dental, Vision, Short- and Long-term Disability, Life and AD&D Insurance
• Employee Assistance Program
• Choose from a PPO medical plan or a High Deductible with a Health Savings Account
• 3% KCU funded Safe Harbor Contribution to your 401K
• KCU will match up to 2% of your 401K contributions
• All 401K contributions are 100% vested
• Potential annual incentive in all roles within Kitsap Credit Union
• Tuition reimbursement
• 8 hours of paid volunteer time off
• Discounts on KCU's products and services
• ORCA transit access through KCU