Member Specialist
Position Summary
Provides member service. Maintains the checkout area. Resolves member issues and concerns. Promotes Sam's Club products and services. Assists with payments, returns, refunds, and exchanges according to company policies and procedures.
What you'll do...
- Maintains the checkout area.
- Resolves member issues and concerns.
- Promotes Sam's Club products and services.
- Processes member purchases.
- Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
- Fulfills safety responsibilities, such as following company safety standards, procedures, and guidelines, conducting safety sweeps, and reporting unsafe situations to facility management.
- Maintains entrance and exit areas.
- Acknowledges members, verifies membership cards, and identifies member needs.
- Assists members with purchasing decisions.
- Limits merchandise, locates merchandise, and assists members with transporting items.
- Maintains a safe shopping environment.
- Maintains paperwork, logs, and other required documentation.
- Executes emergency response procedures.
- Ensures compliance with company security and safety practices.
- Trains Member Frontline Services associates on company processes and procedures.
- Teaches new technology and tool functionality.
- Delivers new programs rollout training.
- Provides continuous learning and process improvement opportunities.
- Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns.
- Identifies shrink and damages.
- Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
- Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
Respect the Individual
- Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence.
- Strengthens the team by helping, developing and mentoring others; recognizes others’ contributions and accomplishments.
Act with Integrity
- Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
- Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Serve our Customers and Members
- Delivers results while putting the customer first.
- Makes decisions based reliable information; balances short- and long-term priorities; and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
Strive for Excellence
- Displays curiosity and a desire to learn; takes calculated risks; and demonstrates courage and resilience.
- Drives continuous improvements; is open to and uses new technologies; and supports others through change.
Pay and Benefits
Competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
- Health benefits include medical, vision and dental coverage.
- Financial benefits include 401(k), stock purchase and company-paid life insurance.
- Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Benefits
The hourly wage range for this position is $17.00 to $25.00* The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
Minimum Qualifications
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
- Retail experience including operating front end equipment (for example, cash register).
- Working with mobile retail applications.
Preferred Qualifications
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.