Member Solutions Coordinator

About the role

As the Member Solutions Coordinator, you'll manage routine reporting, review delinquent and at-risk accounts, process small claims filings, and track bankruptcy proceedings, all while serving as a liaison between Member Solutions and other departments across the credit union. You'll work closely with stakeholders in specialized servicing areas — including Bankruptcy, Legal Filings, and Probate — to strengthen processes and improve workflow efficiency. Leveraging your collections background and strong understanding of servicing operations, you'll also step in to provide hands-on operational support during employee absences or staffing shortages, helping the department maintain continuity and consistent service levels.

Responsibilities

• Build reports that drive efficiency: work closely with the VP Member Solutions to gather information and build reports that increase department efficiency and overall effectiveness, generating and distributing routine collections reports on a scheduled basis.
• Review accounts and manage filings: conduct regular reviews of delinquent or at-risk accounts, prepare and file small claims actions, and maintain accurate records of filing status, court dates, and outcomes.
• Track bankruptcy proceedings: monitor and follow up on active bankruptcy filings, track case status and deadlines, and coordinate with legal counsel or third parties to protect the Credit Union's interests.
• Serve as a cross-department liaison: respond to and coordinate requests for information from other departments and leaders, ensuring timely and accurate information sharing.
• Coordinate projects and initiatives: coordinate meetings, projects, and cross-functional initiatives within the Member Solutions team, and assist with documenting and standardizing processes and workflows.
• Strengthen operational consistency: partner with subject matter experts to understand operational impacts, support the implementation of business changes, and identify opportunities to improve workflows and eliminate inefficiencies.
• Provide operational support when needed: apply your knowledge of collections policies, procedures, and systems to provide hands-on support during employee absences or staffing shortages.

Requirements

• High school diploma or equivalent required; associate or bachelor's degree in business, finance, or a related field preferred (a combination of education and experience will always be considered).
• 3+ years of relevant collections, servicing, operations, project coordination, or financial services experience.
• Demonstrated understanding of collections operations and related servicing processes.
• Experience coordinating projects, process improvements, or cross-functional initiatives.
• Strong organizational and time-management skills with the ability to manage multiple priorities and deadlines.
• Strong analytical and problem-solving skills with the ability to identify trends and recommend solutions.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office, including Excel and PowerPoint.
• Ability to work effectively with stakeholders at multiple levels of an organization.
• Strong attention to detail and ability to maintain accurate documentation and reporting.