Member Solutions & Asset Protection Manager

About the role

Rogue Credit Union is a member-owned, not-for-profit financial cooperative headquartered in the Rogue Valley located in beautiful southern Oregon. Providing services to our members in select Oregon, Idaho and California counties. We strive to make an impact in the communities we serve by living, giving, and supporting local. Our mission is to provide exceptional member experiences that build mutually beneficial relationships to create the most loyal members in the nation. Here at Rogue, we believe in having a culture of happy team members who feel supported, have the chance to grow their careers, and LOVE where they work!

The Member Solutions and Asset Protection Manager leads the Member Solutions and Asset Protection functions, overseeing collections, hardship assistance, loss mitigation, recoveries, bankruptcies, foreclosures, repossessions, collateral protection, and related risk management activities. Partners with leadership to ensure regulatory compliance, operational effectiveness, and positive member outcomes while utilizing data analytics, process improvements, technology, and employee development to mitigate losses and achieve organizational objectives.

Responsibilities

• Leads the daily operations of the Member Solutions and Asset Protection Departments, overseeing collections, hardship assistance, loss mitigation, recoveries, bankruptcies, foreclosures, repossessions, collateral protection, and related activities. Ensures department practices align with credit union policies, regulatory requirements, risk management objectives, and member service standards while partnering with the Vice President of Member Solutions & Asset Protection to support the strategic direction and performance of assigned functions. (50%)
• Leads and develops the Member Solutions and Asset Protection team by hiring, coaching, and motivating employees to achieve operational goals and performance expectations. Fosters employee engagement, accountability, succession planning, and professional growth while promoting a culture of collaboration, empathy, continuous improvement, and exceptional service. (20%)
• Maintains current knowledge of applicable laws, regulations, credit union policies, operational controls, security requirements, and industry practices. Proactively partners cross-departmentally and with other business partners to ensure consistent and compliant practices. Communicates regularly with the Vice President of Member Solutions & Asset Protection regarding portfolio trends, operational performance, emerging risks, staffing needs, and progress toward strategic priorities. (15%)
• Develops