Asset Protection Manager

About the Role

At Wayfair, protecting our people, property, and reputation is at the heart of delivering amazing customer experiences. As our Asset Protection Manager, you’ll lead the charge in building and sustaining a culture of safety, trust, and accountability across the store. Reporting to the Regional Asset Protection Manager, you’ll oversee a talented team of ASMs, Specialists, and Guest Experience Hosts to ensure a secure, welcoming, and compliant environment that allows every customer and associate to thrive. This role is about inspiring confidence, fostering collaboration, and ensuring that safety is woven into every part of the retail experience. You’ll partner across functions like Sales, Logistics, Visual, and Talent to minimize shrink, respond to incidents, and champion proactive programs that keep our business resilient.

Responsibilities

• Own the AP Strategy: Lead all asset protection and safety initiatives in your store, aligning with regional goals to minimize risk and maximize trust.
• Lead & Develop Your Team: Oversee, manage, and inspire a talented and diverse team of asset protection personnel, creating clear pathways for growth and accountability.
• Drive Shrink Reduction: Monitor data, investigate losses, and implement action plans that reduce shrink and improve operational integrity.
• Oversee Incident Response: Lead investigations and response efforts for theft, fraud, safety issues, or emergencies while ensuring thorough documentation and discretion.
• Train & Coach Teams: Deliver impactful training on safety, situational awareness, and emergency procedures. Ensure every team member understands their role in a secure environment.
• Build Cross-Functional Partnerships: Collaborate with Sales, Visual, Logistics, Facilities, Corporate, and other cross-functional teams to integrate AP practices into daily operations.
• Use Data to Inform Action: Leverage reporting tools, audits, and technology like CCTV to identify trends and develop proactive solutions.
• Champion a Culture of Safety: Model professionalism, reinforce compliance, and celebrate wins to keep AP top-of-mind without compromising customer experience.
• Communicate with Impact: Share updates with leadership and the regional AP team on performance trends, risks, and recommendations.
• Stay Hands-On: Be visible, engaged, and approachable on the floor, ready to act quickly and decisively when issues arise.

Requirements

• 5+ years of asset protection experience in a retail environment, with 2+ years at a supervisory level.
• 4–6 years of retail asset protection, security, or loss prevention experience, with at least 2+ years leading teams.
• Strong knowledge of brick-and-mortar asset protection strategies, investigations, and compliance best practices (retail environment preferred).
• Ability to balance short-term incident response with long-term prevention strategies in a fast-moving retail setting.
• Skilled in leveraging data and reporting systems to spot risks, measure performance, and recommend improvements.
• Able to coach, train, and influence across all levels with professionalism and impact.
• Energized by working cross-functionally and synthesizing diverse perspectives into cohesive safety solutions.
• Trusted reputation for confidentiality, sound judgment, and professionalism.
• Willingness to work a retail schedule including evenings, weekends, holidays, and peak periods.
• Wicklander-Zulawski certification required within 90 days of hire. Bachelor’s degree, LPC, CFI, or other relevant certifications (e.g., First Aid, CPR, AED, OSHA, PIV) are preferred but not required.

Physical and Environmental Requirements

• Physical Activity: Frequent standing, walking, and reaching with hands and arms; occasional sitting, climbing, balancing, and crawling.
• Mobility & Movement: Frequent stooping, kneeling, and crouching throughout the day.
• Lifting Ability: Ability to lift and move up to 50 lbs independently on a regular basis. Some projects may involve heavier items, which must be managed with proper assistance or equipment.
• Vision Requirements: Includes close, distance, color, and peripheral vision; depth perception and the ability to adjust focus.
• Temperature Flexibility: Comfortable in environments with varying temperature conditions.
• Noise Tolerance: Occasional exposure to moderate noise levels and physical activity.
• Safety Awareness: Minimal exposure to workplace or environmental hazards—must adhere to all safety protocols.

Benefits

• Competitive Pay: Earn competitive compensation with regular opportunities for performance-based increases.
• Career Growth: Access professional development and advancement opportunities.
• Health Benefits from Day One: Medical, dental, and vision insurance coverage starts on your first day.
• Time to Recharge: Start accruing paid time off immediately.
• 401(k) with Company Match: Company match of up to 4%.
• Tuition Reimbursement: Eligible after 6 months of employment.
• Wayfair Employee Discount: Save on purchases and get 10% off at our in-store restaurant.
• Parental Leave Options: Choose from paid and unpaid leave plans to support your growing family.
• Additional perks and benefits available for full-time roles.