Member Solutions 1 or 2 (Call Center) - Bilingual Preferred

Member Solutions 1 – Digital Experience Center – Salary Range: $20.00 – $26.93 – Reports to DEC Assistant Manager.

Responsibilities

• Answer member inquiries regarding loan and deposit services, credit, debit and ATM cards, account information, transfer requests, withdrawals, stop payments, check supplies, issuing checks, and other negotiable instruments.
• Respond to and transact on member inquiries about account operation, service access, usage charges, interest rates on savings and loan products, and resolve account discrepancies.
• Explain available financial services such as savings and checking accounts, Individual Retirement Accounts, and Certificates of Deposit.
• Ask open‑ended questions to understand members’ financial needs and make appropriate recommendations or referrals to business‑partner specialists.
• Learn, use, understand, and promote all credit‑union digital delivery channels.
• Provide service consistent with the organization’s mission, treating each person with warmth, courtesy, and respect.
• Maintain knowledge of and adhere to BSA regulations and internal/external compliance standards.
• Incorporate CARES principles (Connect, Ask, Resolve, Elevate, Strengthen) in daily interactions.
• Demonstrate professional appearance, cooperative attitude, and a thorough understanding of credit‑union products and services.

Skills and Abilities

• Courtesy, tact, and diplomacy in all member interactions.
• Effective personal contact with members and colleagues regarding routine matters.
• Proficiency with general office equipment (photocopier, fax, computer, currency and coin counter).
• Ability to lift up to 25 lb and sit or stand for extended periods.

Education and Experience

• Minimum: High school diploma or GED plus at least 6 months related experience or training as a teller/service representative or customer‑service role with cash handling.
• Preferred: Relevant training in a credit union, bank, or other financial institution.
• Preferred qualifications: Previous financial‑institution contact‑center experience; bilingual Spanish preferred.

Pay

Salary range: $20.00 – $26.93 per hour.

Member Solutions 2 – Digital Experience Center – Salary Range: $20.00 – $29.54 – Reports to DEC Assistant Manager.

Responsibilities

• Answer advanced member inquiries using multiple media regarding loan and deposit services, credit, debit and ATM cards, account information, transfer requests, withdrawals, stop payments, check supplies, and other product/service requests.
• Process a variety of financial transactions, including opening and closing certain accounts, issuing checks, certificates, drafts, and other negotiable instruments.
• Respond to and transact on member inquiries about account operation, service access, usage charges, interest rates, and resolve account discrepancies.
• Explain financial services such as savings and checking accounts, Individual Retirement Accounts, and Certificates of Deposit.
• Ask open‑ended questions to uncover members’ financial needs and provide appropriate recommendations or referrals.
• Respond to advanced‑level inquiries and troubleshoot card products, Card Platform access, and card‑system issues.
• Act as a resource for department staff, handling escalated member calls and supporting additional support queues.
• Demonstrate proven ability to navigate complex member interactions, troubleshoot operating systems, and complete complex transactions.
• Learn, use, understand, and promote all credit‑union digital delivery channels.
• Contribute to the organization’s mission by delivering high‑quality, courteous service.
• Maintain knowledge of and adhere to BSA regulations and compliance standards.

Skills and Abilities

• Advanced troubleshooting of card platforms and related systems.
• Ability to serve as a subject‑matter resource for department staff and escalated member issues.
• Strong communication skills for both member and internal interactions.
• Proficiency with standard office equipment and digital tools.
• Physical ability to lift up to 25 lb and remain seated or standing for extended periods.

Education and Experience

• Minimum: High school diploma or GED plus at least 2 years related experience or training as a teller/service representative or customer‑service role with cash handling.
• Preferred qualifications: Previous financial‑institution contact‑center experience; bilingual Spanish preferred.

Pay

Salary range: $20.00 – $29.54 per hour.

Benefits

Full details of Numerica Credit Union benefits and perks are available at https://www-files.numericacu.com/production/documents/careers-employee-benefits-numerica.pdf.