Call Center Operator (Bilingual)

Cornerstone Family Healthcare is a non-profit Federally Qualified Health Center with a mission to provide high-quality, comprehensive, primary, and preventative healthcare services in an environment of caring, dignity, and respect to all people regardless of their ability to pay.

About the role

Provides excellent customer service at all times; politely greets patients, responds accurately and appropriately, and thanks them for calling. Makes appointments for new and existing patients using the practice management system template. Coordinates with departmental Patient Services Representatives and nursing staff to accommodate patient’s requests for earlier appointments. Verifies all demographic and insurance information gathered from each patient and posts it accurately in the practice management system. Verifies all insurance information, including eligibility, PCP, and referrals, if required for the visit type and insurance. Provides back-up support for patient registration as requested by management. Attends monthly departmental meetings. Handles other duties as assigned.

Responsibilities

• Provide excellent customer service to patients via phone
• Schedule appointments for new and existing patients using the practice management system
• Coordinate with Patient Services Representatives and nursing staff to accommodate patient requests
• Verify and update demographic and insurance information in the practice management system
• Verify insurance eligibility, PCP, and referrals as required
• Provide back-up support for patient registration
• Attend monthly departmental meetings
• Perform other duties as assigned

Requirements

• Bilingual: Fluent in Spanish
• High School Diploma or High School Equivalency Diploma

Schedule

Per Diem: Flexible schedule coordinated monthly with management. Must work at least two weekend days per month (9am-5pm) and cannot work more than 30 hours per week. Training schedule is Monday-Friday 9am-5pm for 5 weeks.

Full Time: Onsite position in Newburgh, NY.

Pay

$19.00 per hour plus monthly incentives.

Benefits

• Competitive salaries
• Health benefits
• Retirement plan
• Paid Time Off
• Sick Time
• Flexible Spending
• Dependent Care
• Paid Holidays
• Monthly incentives