FT Call Center Operator - Bilingual

About the role

First Security Bank is looking for a friendly, energetic, and team-oriented individual to join us as a Call Center Operator! If you are passionate about serving our Arkansas communities and want to be part of a dynamic, service-driven team, we encourage you to apply! As a Call Center Operator, you'll be the first point of contact for First Security Bank customers seeking basic support for our services. Your role involves delivering friendly and efficient service by promptly addressing customer concerns. If a situation requires further assistance, you will seamlessly transfer them to Tier 2 support for specialized help. This position requires on-site work.

Responsibilities

• Access and review relevant account details pertaining to the matter at hand.
• Follow established procedures to ensure that customer and account information remain secure and protected from fraudulent activity or unauthorized inquiries.
• Maintain proficiency in, and actively promote, Bank products and services that provide value to our customers.
• Confidently perform a variety of duties related to Online Banking, Credit and Debit cards, Bill Pay, and Bankway.
• Communicate complex and sensitive information with patience, clarity, and tact.
• Protect all customer information and bank operations through strict confidentiality.
• Operate computer software and equipment, telephone, scanner, copier, and develop proficiency with internal banking systems.
• Maintain reliable transportation, punctual attendance, and the ability to work on-site with extended hours when necessary.
• Additional duties may be assigned by management.

Qualifications

• High School Diploma or GED required.
• Bilingual speaking (full professional proficiency