Member Services Supervisor - Full Time

Greater Philadelphia YMCA Employment Opportunity! Do you love connecting with people and sharing your passion with others? We are looking for a Member Services Supervisor to join our team at the Y! We spend our days positively impacting the community around us. We help members reach their potential, enact goals, and we change lives in our Y community. Some rewards for joining our team: Free YMCA membership - access to all branches! Flexible work schedule Sweet discounts on child care and summer camp programs Medical, Dental, Vision, Disability, and Life Insurances Generous Paid Time Off + 7 paid holidays throughout the year Planning for your future? Ask us how we do it at the Y- it's awesome!Supplemental insurance benefits What is needed for this job as our Member Services Supervisor: College degree in related field with 1+ years of related experience supervising and in a sales environmentExcellent written and oral communication, organizational, record keeping, and computer skills as well as the ability to build effective work teamsAbility to work well with volunteers, employees, board members and members requiredAbility to operate all office equipmentExhibit strong leadership skills; possess a passion for member service, building and maintaining a culture of member service excellence The responsibilities we will trust you with as our Member Services Supervisor: Assist with recruit, hiring, training, scheduling and evaluation of staffBuild a committed staff team that reflects the mission and values of the YMCAAssist with conduct staff trainings and orientationsContribute to continuous improvement of service through staff recognition, satisfaction and retention programsEnsure compliance with policies and proceduresAssist with creating member-centered work cultureEnsure that procedures, tours, communications, services consider member needsAssist with new member’s orientations, shepherd’s program, member appreciation days, birthday recognitions, contacting new members and members with long absences from the branchHelp to coordinate facility schedule, lobby bulletin boards/displays, banners, member comment board, brochure rack, etcProvide back up for the front desk staffAssist with scheduling and conduct desk staff meetings. Attend meetings as assignedAdminister payroll and accounts payable for appropriate department/staffAssist with managing all office related functions of the front desk/department (i.e. computer registration system, cleanliness of the desk and lobby area, supplies, and flyers/binders)Consult with members to direct them into appropriate healthy lifestyle programsProvide a friendly and encouraging environment for members in the usage of fitness and wellness programs and servicesLearn member names and encourage regular exercise routines and record keepingAssist with tracking assigned participant’s individual usage of the system and take appropriate action to ensure member retention, participation and progress toward goalsCultivate and develop relationships and follow up with telephone calls, emails, correspondence, etc. to assist the member in achieving their wellness objectivesProvide consistent support to all members using the facilityParticipate in providing tours to prospective membersFollow up with members to schedule orientations and to encourage regular exerciseWork as a part of a staff team in accomplishing the mission of the YMCAParticipates in the Annual Campaign as assigned What you can expect: Support from an amazing team Opportunities to learn & grow Being a part of a non-profit organization that works to make the community stronger After reading this, if you're thinking this is great- we want to meet you! Get the ball rolling with our quick, 3-minute online application. The Greater Philadelphia YMCA is an equal opportunity employer. The Y considers all applicants for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, or status as a Vietnam-era or special disabled veteran or other protected classification and in accordance with applicable laws.