Service Supervisor Full Time

About the Company

BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems, or shaping strategy, your work helps families save on what matters most. We’re a team built on purpose and opportunity.

Benefits

• Weekly Pay: Get paid every week so that you can manage your money on your terms.
• Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.

Eligibility requirements vary by position.

Responsibilities

• Manage tire bay operations at the club level, including tire sales, installation, and repairs.
• Supervise tire bay team members and maintain tire bay policies and procedures.
• Leadership:
  • Exhibit strategic thinking and sound decision-making using business data.
  • Lead through change and model leadership competencies to build credibility.
  • Communicate effectively to provide teams with the information they need to succeed.
  • Build high-performing teams by fostering a culture of collaboration.
  • Deliver results by setting clear expectations and ensuring accountability.
• Team Members:
  • Teach, coach, and lead through the club-level training process.
  • Support team member engagement and ensure adherence to policies and compliance.
  • Drive a culture of development, strategic thinking, and ethical decision-making.
  • Address team member concerns and escalate as needed.
  • Ensure a safe and positive environment for team members.
  • Embrace inclusion and diversity through collaboration and respect.
  • Acknowledge team member success and work as a team to achieve goals.
• Members:
  • Guarantee service excellence through all points of contact.
  • Set service standard expectations for all team members.
  • Resolve member concerns with team support and empowerment.
  • Ensure a safe and positive experience for members.
  • Commit daily to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA).
• Club Standards:
  • Lead teams to deliver GOLD club standards daily.
  • Define and model GOLD: Grand opening look daily, all items stocked, and promotional plans executed.
  • Maintain visible, accurate signage and ensure the club is clean and organized inside and out.
• Business Acumen:
  • Acquire deep knowledge of key metrics and reporting for total club and department performance.
  • Drive performance and profitability by identifying trends and areas of opportunity.
  • Correct process breakdowns before they negatively impact club performance metrics.
  • Communicate the connection between operational performance and achieving club financial targets.
• Supervise tire bay team members and ensure a safe working environment.
• Ensure proper scheduling and staffing within areas of responsibility.
• Oversee the proper installation of tires, including mounting, dismounting, rotating, and balancing.
• Install, sell, and repair tires.
• Dispose of tires properly and ensure propane tanks are filled per club policy.
• Maintain and order tire installation equipment.
• Operate tire bay equipment safely and maintain a clean and professional tire bay and waiting area.
• Merchandise tire displays and automotive products.
• Provide knowledgeable service to members at the tire desk.
• Coordinate with Home Office regarding member tire needs as needed.
• Maintain an accurate and complete supply inventory.
• Utilize special-order tire programs appropriately.
• Monitor tire bay sales transactions and handle cash transactions when applicable.
• Comply with safety and cleanliness standards.
• Manage tire bay audits and checklists.
• Oversee tire bay records retention policies and procedures.
• Ensure all TIA Certifications and Titan Certifications are completed timely and on file for all tire bay team members.
• Follow up on all additional trainings required for tire bay team members via PlayerLync.
• Build working relationships with tire bay members.
• Motivate and empower team members to grow within the company.
• Complete and administer performance appraisals with each tire bay team member.
• Provide clear, constructive communication.
• In Florida, successfully complete and hold a qualifier certification through the Florida Department of Agriculture and Consumer Services for overseeing retail propane operations.
• Maintain all club policies and procedures.
• Perform other duties as assigned, including working in other departments as needed.
• Regular, predictable, full attendance is an essential function of this job.

Requirements

• At least 18 years of age.
• High School diploma and/or college degree preferred.
• Valid driver’s license and ability to drive automatic and manual transmission vehicles.
• Strong interpersonal skills, organizational skills, and attention to detail.
• Basic computer skills.
• Knowledge of tires, batteries, propane tanks, and tire bay equipment.
• Prior tire installation and sales experience preferred; Level 400 certified technician preferred.
• Must pass Michelin training levels one through four within three months of hire.
• Ability to lift over 30 pounds with assistance.
• Demonstrates leadership capabilities, including managing/supervising cross-functional teams, training team members, and driving results.

Working Conditions

• Exposure to both indoor and outdoor temperatures and weather conditions.
• Most of the time is spent standing and moving about continuously on hard surfaces.
• Frequent need to bend, climb, crawl, kneel, push, pull, reach, move side to side, stoop, and climb ladders/step stools.
• Frequently requires lifting objects up to 30 pounds; may require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance.
• Usually perform job surrounded by moving cars, machinery, and/or loud equipment that may require shouting to be heard.
• Occasional exposure to company-approved chemicals and cleaning agents, and strong smells.

Pay

The pay range for this position is $22.00 - $27.50 per hour. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary, including but not limited to location, education, experience, and qualifications.