Service Supervisor Full Time

BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most. We’re a team built on purpose and opportunity.

Why You’ll Love Working at BJ’s

Our team members are at the heart of everything we do. We offer a comprehensive benefits package designed to support your health, well-being, and future—both on and off the job.

• Weekly Pay: Get paid every week so that you can manage your money on your terms.
• Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.*
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.*
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.*
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).*
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.*

*Eligibility requirements vary by position.

About the Role

Responsible for managing tire bay operations at the club level, including tire sales, proper installation and repairs of tires, supervising tire bay team members, and maintaining tire bay policies and procedures.

Responsibilities

Leadership

• Exhibit strategic thinking and sound decision-making through knowledge and utilization of business data.
• Lead through change and model leadership competencies to build credibility and act as a champion for business growth.
• Communicate effectively to provide teams with the information they need to be successful.
• Build high-performing teams by creating a culture of collaboration.
• Provide honest and timely direction, follow-up, and feedback to drive business results and support team member engagement.
• Deliver results by executing business expectations within expected timeframes through clear expectations, follow-up, and accountability.

Team Members

• Teach, coach, and lead through the club-level training process.
• Support team member engagement within all areas of responsibility to enable the application of policies, procedures, and compliance.
• Drive a culture of development, strategic thinking, ethical decision-making, and engagement.
• Lead with the team member and member in mind to address all concerns and escalate as appropriate.
• Ensure a safe and positive environment for team members.
• Embrace inclusion and diversity by working collaboratively and respectfully.
• Acknowledge team member success, work as a team to achieve goals, and identify and retain top talent.

Members

• Guarantee service excellence through all points of contact.
• Set service standard expectations for all team members.
• Provide team support and empowerment to resolve every member concern.
• Ensure a safe and positive environment for members.
• Daily commitment to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA).
• Maintain Fast, Friendly, Full, Fresh, Clean Club Standards.

Club Standards

• Lead teams to deliver GOLD club standards daily.
• Define and model GOLD: Grand opening look daily.
• Ensure all items are stocked and promotional plans are executed.
• Maintain visible and accurate signage.
• Keep the club clean and organized, inside and out.

Know Your Business

• Acquire a deep knowledge of key metrics and reporting for total club and department performance.
• Drive performance and profitability by using reporting to identify trends and areas of opportunity.
• Anticipate process breakdowns and correct them before they negatively impact club performance metrics.
• Communicate a simple message to your team on the connection between consistent operational performance and achieving club financial targets.

Major Tasks, Responsibilities, and Key Accountabilities

• Supervise tire bay team members and ensure they work in a safe environment while following all tire bay policies and procedures.
• Ensure proper scheduling and staffing within areas of responsibility.
• Oversee the proper installation of tires, including mounting, dismounting, rotating, and balancing tires.
• Install, sell, and repair tires.
• Responsible for properly disposing of tires and ensuring propane tanks are filled per club policy.
• Maintain and order tire installation equipment.
• Ensure the safe and proper operation of tire bay equipment.
• Maintain a clean and professional tire bay and waiting area.
• Merchandise tire displays and automotive products.
• Provide knowledgeable service to members at the tire desk.
• Coordinate with Home Office regarding member tire needs as needed.
• Maintain an accurate and complete supply inventory.
• Understand and appropriately utilize available special-order tire programs.
• Monitor tire bay sales transactions and handle cash transactions when applicable.
• Comply with safety and cleanliness standards.
• Manage tire bay audits and checklists.
• Oversee tire bay records retention policies and procedures.
• Ensure all TIA Certifications and Titan Certifications are completed timely and on file for all tire bay team members.
• Follow up on all additional trainings required for tire bay team members using PlayerLync.
• Build working relationships with tire bay members.
• Motivate and empower each team member to see their own potential and grow within the company.
• Complete and administer performance appraisals with each tire bay team member.
• Provide clear, constructive communication.
• Any person working as a Manager on Duty in the State of Florida must successfully complete and hold a qualifier certification through the Florida Department of Agriculture and Consumer Services.
• Maintain all club policies and procedures.
• Perform other duties as assigned, including working in other departments as needed.
• Regular, predictable, full attendance is an essential function of this job.

Requirements

• At least 18 years of age.
• High School diploma and/or college degree preferred.
• Valid driver’s license and ability to drive automatic and manual transmission vehicles required.
• Strong interpersonal skills, organizational skills, and attention to detail required.
• Basic computer skills required.
• Knowledge of tires, batteries, propane tanks, and tire bay equipment required.
• Prior tire installation and sales experience preferred; Level 400 certified technician preferred.
• Must pass Michelin training levels one through four within three months of hire.
• Ability to lift over 30 pounds with assistance.
• Demonstrates leadership capabilities, including managing/supervising cross-functional teams, training team members, and driving and communicating results.

Environmental Job Conditions

• Exposure to both indoor and outdoor temperatures and weather conditions.
• Most of the time is spent standing and moving about continuously on hard surfaces.
• Frequent need to bend, climb, crawl, kneel, push, pull, reach, move side to side, stoop, and climb ladders/step stools.
• Frequently requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance.
• Usually perform job surrounded by moving cars, machinery, and/or loud equipment that may require shouting to be heard.
• Occasional exposure to company-approved chemicals and cleaning agents, and strong smells.

Pay

In accordance with Pay Transparency requirements, the compensation range for this position starts from $20.25 per hour. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications.

We recognize the growing role of AI tools, including ChatGPT, and value familiarity with them. That said, we want to hear from your authentic self. Your application should reflect your own skills, experiences, and insights rather than AI-generated responses.