Member Services Senior Support Clerk - Temporary

About the role

This is a full-time temporary position. If selected, onboarding will be completed through a staffing agency.

**About us**
Kern Health Systems is dedicated to improving the health status of our members through an integrated managed health care delivery system.

Essential Duties and Responsibilities

• Strive to live and practice KHS’ Mission, Vision and Values (MVV) every day, and strongly commit to advance the organization’s strategic plan.
• Open all incoming mail and distribute the mail to the appropriate department/person according to departmental policy.
• Date stamps each piece of mail with current date.
• Handle department returned mail and maintain the returned mail file. Correct addresses and re-mail as necessary.
• Answer incoming calls and document interactions with callers in CRM.
• Make outgoing calls and document interactions with callers in CRM.
• Compose simple letters, memos, confidential reports, and complete standard forms from information received in handwritten or typed form, generally without being given specific oral or written instructions.
• Maintain departmental inventory.
• Create manual and electronic files; search for files; retrieve information from files; monitor use of confidential and miscellaneous files and their contents; purge files and/or information from files; close files.
• Operate a variety of office machines such as, copier, facsimile, and multiple line telephone systems.
• Retrieve copies of documents from files or scanned documents as requested by staff and other departments.
• Scan documents as needed.
• Answer phones and screen calls.
• Absists in assisting management staff and other departments in completing special projects, as assigned.
• Perform other job-related duties as required.

Employment Standards

• Education: High School Diploma from an accredited school or equivalent; (diploma or GED certificate required).
• Experience: Two (2) years’ office clerical experience preferably in the managed care and /or health insurance industry.