Member Services Senior Support Clerk-Temporary

This is a full-time temporary on-site position. If selected, onboarding will be completed through a staffing agency.

About us

Kern Health Systems is dedicated to improving the health status of our members through an integrated managed health care delivery system.

About the role

Under the supervision of the Member Services Supervisor and the direction of the Member Services Management, this position performs a variety of administrative support functions including clerical and data entry as needed. The Member Services Senior Support Clerk is responsible for assisting the Manager, Supervisor, and department in a variety of clerical functions for a Knox-Keene licensed maintenance organization (HMO).

Responsibilities

• Strive to live and practice KHS’ Mission, Vision, and Values (MVV) every day, and strongly commit to advance the organization’s strategic plan.
• Open all incoming mail and distribute it to the appropriate department/person according to departmental policy. Date stamp each piece of mail with the current date.
• Handle department returned mail and maintain the returned mail file. Correct addresses and re-mail as necessary.
• Answer incoming calls and document interactions with callers in CRM.
• Make outgoing calls and document interactions with callers in CRM.
• Compose simple letters, memos, confidential reports, and complete standard forms from information received in handwritten or typed form, generally without being given specific oral or written instructions.
• Maintain departmental inventory.
• Create manual and electronic files; search for files; retrieve information from files; monitor use of confidential and miscellaneous files and their contents; purge files and/or information from files; close files.
• Operate a variety of office machines such as copier, facsimile, and multiple line telephone systems.
• Retrieve copies of documents from files or scanned documents as requested by staff and other departments. Keep records in files of all documents that are pulled.
• Scan documents as needed.
• Answer phones and screen calls.
• Assist management staff and other departments in completing special projects, as assigned.
• Perform other job-related duties as required.
• Adhere to all company policies and procedures relative to employment and job responsibilities.

Requirements

• High School Diploma from an accredited school or equivalent (diploma or GED certificate required).
• Two (2) years’ office clerical experience, preferably in the managed care and/or health insurance industry.

Pay

$19.00/hour