Coordinator, Member Services - Temporary Support

Position Summary

Our Member Services team is seeking a motivated and detail-oriented Member Services Coordinator to support our mission by efficiently managing order processing and supporting our national network of nonprofit members. This is a temporary position to provide surge support for a period of approximately four months, beginning October 1st.

Key Responsibilities

• Process nonprofit orders accurately and efficiently to ensure timely fulfillment, while upholding a high standard of quality and attention to detail.
• Serve as a primary point of contact for nonprofit partners, addressing order-related inquiries and resolving issues through email, phone and ticketing systems in a courteous and professional manner.
• Troubleshoot and resolve order discrepancies or concerns, working cross-functionally as needed to ensure a seamless and positive ordering experience for all nonprofit partners.
• Deliver exceptional customer service across multiple channels by handling inquiries with empathy, and efficiency across all communication channels.
• Respond promptly and professionally to partner questions, concerns, and feedback.
• Maintain accurate documentation of partner interactions and issue resolution for tracking, analysis, and continuous improvement.
• Flag recurring issues or process gaps to the team as needed.
• Collaborate with internal teams to support evolving organizational goals and initiatives as they pertain to nonprofit engagement and service delivery.
• Take on additional order-processing or support-related tasks as needed during the surge period.

Qualifications

• 0-2 years of professional experience in customer service, account management or related role
• Excellent written and verbal communication skills with the ability to provide clear and professional support across different channels
• Ability to collaborate cross-functionally to support nonprofit partners throughout their order processing journey
• Strong organizational and time management skills with the ability to manage multiple priorities simultaneously
• Proficiency with MS Office Suite (Outlook, Word, Excel)
• Self-motivated, energetic attitude
• Creative problem-solving and proactive approach to improving processes and nonprofit partner experiences

Preferred Skills

• Experience with CRM and order management platforms (Salesforce, NetSuite, Magento, Asana) a plus.

Benefits

• Heath, dental, and vision coverage programs (including competitive deductible and reimbursement policy)
• Short-term and long-term disability and life insurance coverage options
• 403B plan with matching
• Generous and flexible paid time off policy
• Volunteer time off policy
• Hybrid work environment

Pay

Up to a maximum of $20 per hour. Compensation is based on a candidate's experience, skills, education, and geographic location. This range is based on Washington, D.C.–Maryland–Virginia (DMV) market data; offers to candidates outside this area will reflect local market data.

Work Location

Hybrid, based in our Old Town Alexandria, VA office. We are open to considering fully remote candidates residing in CO, DE, DC, FL, GA, IL, IN, KY, MD, MN, NE, NV, NC, OH, OR, PA, TN, TX, VA, WA, WV.