Member Services Representitive

About Us

Troubadour Golf & Field Club is a private community located 30 miles south of downtown Nashville, set on 980 acres. The club features 375 residences, an 18-hole Tom Fazio-designed championship golf course, a multi-sport complex, an organic farm, world-class restaurants, private recording studios, music venues, and wellness facilities. Employees use their talent and passion to create unforgettable experiences for members and guests.

Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts with a portfolio of domestic and international properties. The company’s mission is to create unique environments for individuals and families to learn, grow, and play in beautiful locations.

Responsibilities

• Meet members and guests upon arrival and departure, greeting them by name.
• Create and maintain member profiles and preferences.
• Coordinate itineraries, transportation, reservations, and activities for members, guests, and visitors with appropriate departments or vendors.
• Create and update a list of trusted local vendors, stores, and services to recommend to members and guests.
• Answer incoming club phones and transfer calls as needed.
• Create and provide reports for specific departments, including daily onsite activity and a 10-day forecast of visits and special requests.
• Create and update written communication and visual guides, such as calendars, amenity lists, staff listings, bios, and photos.
• Design invitations or fliers for club events and distribute them to members.
• Assist with planning and promoting club events.
• Collaborate with the Sales team to create exceptional experiences for prospects and visitors.
• Work with the General Manager and Public Relations team to promote positive experiences, including photography.
• Assist in the golf retail shop as needed.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent; college degree in hospitality, communications/marketing, or public relations preferred.
• At least 6 months of prior hospitality experience, customer service, and telephone experience.
• Outgoing, well-spoken personality with the ability to interact verbally with members and guests.
• Responsible, dependable, patient, and courteous with members, guests, and co-workers.
• Proficiency in Word, Excel, Publisher, PowerPoint, and email; willingness to learn new computer programs.
• Positive attitude, professional demeanor, and exceptional communication and interpersonal skills.
• Ability to work flexible hours, including evenings, weekends, and holidays; long hours may be required due to business demands.
• Ability to work in a team environment and stay calm during busy periods.
• Ability to read, write, speak, and understand English; additional languages preferred.
• Ability to meet physical demands, including working indoors and outdoors in all weather conditions, standing and walking for over eight hours, and lifting or carrying items over 50 pounds.

Benefits

• Competitive pay.
• Medical, dental, and vision benefits (full-time year-round employees only).
• 401k contribution (full-time year-round employees only).
• Paid time off and paid holidays (full-time year-round employees only).
• Employee meals, referral incentives, and recognition programs.
• Holiday pay.
• Professional development and upward mobility opportunities.
• Work-family culture.