Member Services Representative II

What You'll Be Doing

• Represent the Credit Union to members in a friendly, positive, and professional manner
• Provide prompt, efficient, confidential, and accurate service in the processing of Teller transactions
• Open new share accounts (savings, checking, money market, certificate, commercial, organizational, and benefit accounts, individual retirement, health savings accounts, trust accounts, estate, custodial, and guardianship accounts)
• Provide savings, loan, and other product features, benefits, and information
• Respond to members' requests, problems, and complaints, and/or direct them to proper person for assistance and resolution
• Learn to recognize member's needs for services, and presents and refers them appropriately

What You'll Need to Be Successful

• High school diploma or equivalent
• Proven track record in customer service
• Proficiency in basic computer, data entry and typing skills is required
• A positive attitude, professional image, and self-motivation are essential
• Excellent verbal and written communication skills are required
• This includes an every other Saturday rotation

Why Choose WESTconsin

• Health, Dental, and Vision Insurance Plans
• Annual Healthy Living Fund Contribution
• Student Loan Repayment Program
• Competitive Pay
• Impressive 401(k) Contribution and Match Plan
• Paid Time Off Accrual
• 11 Paid Holidays