Member Service Representative II

About Us

At Members 1st, you become part of our faM1ly—a tight-knit bunch with big dreams and even bigger values. We look for individuals who will show up as their whole self because we value diversity, inclusion, and belonging, as well as people who believe in the philosophy of, WE>me. Our mission is to serve our members, associates, and communities through support, empowerment, and meaningful relationships. Our vision is to grow our faM1ly by delivering everything they need to live well financially, through all life’s moments and milestones.

We believe in a culture of WE—thinking as one, serving as one, and growing as one. Everything we do is in the best interest of all of us, and we are financially safe and sound stewards of our members' dollars.

About the Role

The Member Service Representative II supports all aspects of branch operations by providing high levels of member satisfaction and assisting with branch growth of deposits, loans, and service ratio. This role ensures compliance with credit union standards and policies while fostering a consultative sales culture. The position may include leadership responsibilities in the absence of a Branch Manager or Assistant Branch Manager and may provide coverage for other departments as needed.

Responsibilities

• Assist members with new accounts, lending, account maintenance/review, and support services.
• Ensure compliance with credit union policies and procedures.
• Support internal branch growth and service through lobby engagement.
• Demonstrate and foster a consultative sales culture by influencing, educating, and connecting members and staff to technology and self-service options.
• Take on leadership responsibilities in the branch when necessary.
• Provide coverage for other departments or functions within the scope of the position.

Requirements

• 1-3 years of related experience.
• General and business knowledge equivalent to a high school diploma.
• Thorough knowledge of credit union products, services, policies, and procedures.
• Strong cash handling skills.
• Familiarity with PCs and applicable software.

Skills

• Excellent communication and interpersonal skills.
• Attention to detail and accuracy.
• Advanced analytical and problem-solving skills.
• Advanced organizational and time management skills.
• Ability to lead, take charge, and offer opinions and direction.
• Effective knowledge of accountability and self-management.
• Teamwork and leadership.
• Innovation and problem-solving.

Working Conditions / Physical Demands

• Ability to communicate effectively in English, both orally and in writing.
• Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading.
• Ability to sit for extended time periods.
• Sufficient manual skill for operation of PC keyboard and other standard office equipment.
• Ability to travel, including occasional overnight travel.
• Ability to exert minimum amounts of force occasionally to lift, carry, push, pull, or move objects.

Pay

The minimum salary for this position is $20.67 per hour. The actual salary may be higher based on experience, skills, education, and location.