Member Services Representative

Qualifications

• Certifications: ASHI Basic Life Support (ASHI CPR Pro)
• Excellent interpersonal and problem solving skills
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community
• Previous customer service, sales or related experience
• Basic computer knowledge
• Ability to work weekends

YMCACare Competencies (Leader)

• Community: Demonstrates a desire to serve others and fulfill community needs
• Inclusion: Works effectively with people of different backgrounds, abilities, opinions, and perceptions
• Communication: Listens for understanding and meaning; speaks and writes effectively
• Decision Making: Makes sound judgments, and transfers learning from one situation to another
• Quality Results: Strives to meet or exceed goals and deliver a high-value experience for members
• Emotional Maturity: Accurately assesses personal feelings, strengths, and limitations and how they impact relationships.

Requirements

This job description is not intended to be all inclusive. It is understood that the employee will also perform other reasonable association duties and will be responsible for implementation of the policies, procedures and standards established by the Metropolitan Board, the branch Board of Managers and the Association Leadership. Job descriptions are reviewed periodically and may be revised at the discretion of management. This job description is not a written or implied contract.