Member Services Representative

At WESTconsin Credit Union, we believe in the power of people helping people. Our mission is to give members, communities, and one another the inspiration, resources, and support to achieve financial wellness. We create a positive impact in members' lives by providing trusted financial services and building lasting relationships.

Responsibilities

• Represent the Credit Union to members in a friendly, positive, and professional manner.
• Provide prompt, efficient, confidential, and accurate service in the processing of transactions.
• Respond to members' requests, problems, and complaints, or direct them to the proper person for assistance and resolution.
• Learn to recognize members' needs for services and present and refer them appropriately.
• Handle all monetary transactions for members.

Requirements

• High school diploma or equivalent and a proven track record in customer service.
• Proficiency in basic computer, data entry, and typing skills.
• A positive attitude, professional image, and self‑motivation.
• Excellent oral and written communication skills.

This position includes an every‑other‑Saturday rotation.

Pay

The starting rate for this role is $18.86 per hour.

Benefits

• Health, Dental, and Vision Insurance Plans
• Annual Healthy Living Fund Contribution
• Student Loan Repayment Program
• Competitive Pay
• Impressive 401(k) Contribution and Match Plan
• Paid Time Off Accrual
• 11 Paid Holidays