Member Services Representative

About the role

At WESTconsin Credit Union, we believe in the power of people helping people. Our mission is to give members, communities, and one another the inspiration, resources, and support to achieve financial wellness. We fulfill our mission by creating a positive impact in our members' lives by providing trusted financial services and building lasting relationships. If you're looking to work for an organization where your contributions matter, where teamwork and community are at the heart of everything we do, and where you can grow in a dynamic, supportive culture—then you're in the right place! We’re more than just a credit union; we strive to make a real difference.

Responsibilities

• Represent the Credit Union to members in a friendly, positive, and professional manner
• Provide prompt, efficient, confidential, and accurate service in the processing of transactions
• Respond to members' requests, problems, and complaints, and/or directs them to proper person for assistance and resolution
• Learn to recognize member's needs for services, and presents and refers them appropriately
• Handle all monetary transactions for members

Requirements

• A high school diploma or equivalent
• A proven track record in customer service
• Proficiency in basic computer, data entry and typing skills
• A positive attitude, professional image, and self-motivation
• Excellent oral and written communication skills

Schedule

This includes an every other Saturday rotation.

Benefits

• Health, Dental, and Vision Insurance Plans
• Annual Healthy Living Fund Contribution
• Student Loan Repayment Program
• Competitive Pay
• Impressive 401(k) Contribution and Match Plan
• Paid Time Off Accrual
• 11 Paid Holidays

Pay

The starting rate for this role is $18.86 per hour.