Member Services Representative

About the role

We are a small, busy, fast-paced office that works closely together. We work hard but we try to make work enjoyable. This position requires a strong work ethic and a desire to keep learning and growing. The right person will have great customer service skills, interacting with our members every day via phone calls and emails. Strong computer skills and good phone etiquette are also required.

The Member Services Representative shall first and foremost provide excellent customer service to our members. He/she may handle a wide range of administrative and support-related tasks and should be able to work independently with minimal supervision. This person must be well organized, flexible, and enjoy the administrative challenges of working in a small office.

Responsibilities

• Handle telephone calls and emails related to member services
• Perform all tasks in our database related to member services
• Learn all aspects of membership
• Assist with other projects as they arise and if workload permits

Requirements

• Minimum: High School Diploma (some college preferred)
• At least one year of previous customer service experience, plus administrative/clerical/work experience

Skills

• Spanish language skills preferred
• Excellent computer skills to include Microsoft Office products (Word, Excel, PowerPoint), Outlook, and Internet
• Excellent customer service skills, including strong written and verbal communication as well as phone etiquette
• Strong organizational skills and attention to detail; proofreading skills
• Proper English usage, spelling, grammar, and punctuation
• Ability to compose business correspondence
• Strong work ethic and the ability to work independently
• Ability to operate standard office equipment: multi-line telephone, fax, scanner
• Ability to travel occasionally, if necessary

Benefits

• Competitive pay
• Medical, dental, and vision benefits
• Retirement plan
• Generous PTO

Pay

$20/hour

Schedule

• Full-time, non-exempt, regular position
• Typical schedule: Monday–Friday, 8:00 AM–5:00 PM, with a 1-hour lunch
• Occasional overtime may be required
• Occasional travel may be required

Reports to: Membership Director