Member Services Representative

About the Role

The Member Services Representative is responsible for the day-to-day management of dues growth for all signature clubs. This role requires a highly organized, professional, and proactive individual who is a team-player, learns quickly, and works effectively with minimal supervision.

Responsibilities

• Initiate outbound calls and receive inbound calls from customers while demonstrating good customer service skills.
• Negotiate account resolution and accurately input and document actions within the collection systems.
• Maintain company performance and productivity standards.
• Keep customer contact information up-to-date in the collections systems.
• Support other queues to facilitate teamwork in the department as needed.
• Escalate and assist other team members with calls.
• Serve as a resource/subject matter expert and provide training to fellow team members.
• Initiate external contact with customers and perform advanced loss prevention activities (e.g., skip tracing, field chasing, account settlement) or administrative work.
• Review the Month to Date (MTD) sent by the clubs for accuracy.
• Conduct daily reviews of ABC on prior day dues collections and all club entries.
• Review entries for notes, club errors, and evergreen invoices.
• Process all refunds from ABC and Point of Sale (POS).
• Research all refunds from the clubs for accuracy.
• Oversee 3rd party collections and manage all communication needed between the clubs and Swift.
• Act as the liaison between ABC and the Club Operations Managers.
• Provide timely, responsive, and courteous communication for all member inquiries, questions, concerns, and needs.

Requirements

• High School graduate or GED required; 4-year college degree preferred.
• 1-4 years of administrative experience.
• Proficiency in Microsoft Office Suite.
• Previous experience in collection dues is preferred.
• Associate’s or Bachelor’s Degree preferred.

Skills

• Proficient in Microsoft Office Suite.
• Advanced phone and communication skills.
• Strong time management skills, with the ability to manage multiple assignments.
• Excellent follow-through and detailed documentation skills.
• Attention to detail and ability to multi-task and meet deadlines without supervision.
• Strong problem-solving, research, resolution, and data analysis skills.
• Adhere to meal and rest break periods and clock in and out for all shift times.

Physical Requirements

• Regularly required to sit or stand for up to 8 hours.
• Occasionally sits, walks, kneels, and reaches with hands and arms.
• Occasionally required to lift and/or move up to 10 lbs.

Pay

$16.00 - $25.00 per hour

About the Company

At UFC GYM, we inspire others to reach their potential in and out of the gym. We are passionate about maximizing potential – in our members, our teammates, and ourselves. We believe in excellence, value a high-performance lifestyle, and are passionate about enriching lives through health and fitness. UFC GYM is the global leader in mixed martial arts-inspired fitness and conditioning, empowering everyone to access the training benefits and programs of elite UFC athletes. We are a community of fitness-committed individuals who believe in the power of a team approach.

This position is temporarily remote.