Member Services Representative

Core Responsibilities

• Represent the Credit Union to the members in a courteous and professional manner and provide prompt, efficient and accurate service;
• Develop and maintain an understanding of the Credit Union philosophy, organization, bylaws and operational procedures;
• Provide general and specific service-related information concerning Credit Union products, services or policies, in person and /or by telephone;
• Respond to members’ requests, problems, and complaints, and/or direct members to the proper person/department for specific information and assistance;
• Responsible for appropriate handling of member mail and incoming documentation as well as other incoming mail;
• Develop good relationships with PSFCU vendors;
• Attend, represent and actively participate in PSFCU community events as well as actively participating in branch sponsored events;
• Perform routine transactions, including but not limited to: opening/closing accounts and shares; accepting wire transfer requests-domestic and international; performing change of address, issuing temporary checks; performing Harland Clarke share drafts orders; processing ATM card and Debit card requests; handling and processing IRA accounts; handling and processing Share Certificates of Deposits; handling and processing Club accounts; handling and processing Social Security and payroll checks to members accounts; handling and processing lost passbook requests; performing Chex Systems checks; setting up and providing access to On-Line Banking, Mobile Banking;
• Set up and provide assistance to members with existing accounts; provide information and assistance to members;
• Provide members with information regarding consumer loans, business loans, and VISA cards and appropriately align the right loan product for the member’s financing need;
• Aid members in the completion of the loan application (real estate loans excluded) and all associated forms;
• Notify members by phone or mail that their checkbooks are ready for pickup at the branch;
• Conduct orientation interviews on Credit Union services and programs with each new Credit Union member;
• Effectively offer Credit Union products and services through the practice of established sales and service techniques;
• Post dividends prior to the end of the month for all closed member accounts;
• Perform all functions of Teller when business needs dictate;
• Maintain extensive knowledge of all products and services;
• Monitor changes in interest rates and effectively communicate pricing to members;
• Effectively cross-sell PSFCU products and services in order to achieve Branch Goals as per the Branch Goals Incentive;
• Travel to and cover at other branches if necessary;
• Perform all Quick Assist functions;
• Processing POA;
• Processing Stop payment;
• And other functions as needed and delegated by the Branch Manager.

Essential Functions

• When Required: Receive checks and cash for deposit and/or loan payments, pursuant to established policies and procedures;
• Cash checks and pay out money pursuant to established policies and procedures;
• Handle requests from members for transfers of shares for loan payments, share withdrawals, check requests, line of credit advances, and any other request received from members;
• Issue official checks, certified checks;
• Balance currency, coin, and checks in cash drawer at end of shift and compare totaled amounts with data in the computer system and appropriate reports;
• Responsible for End-of-Day process: posting of all teller cash buys and sells during the working day; review of all teller computer reports; posting of all teller variances; encoding and scanning of checks;
• Complete Currency Transactions Reports (CTR);
• Continuously offer Credit Union products and services through the practice of established sales and service techniques;
• Sign for and accept money from the courier, fine count all cash on the day of delivery;
• Disburse money to tellers and make sure they sign for all cash processed by head teller;
• Serve as vault teller performing vault sells and buys;
• Perform End-of-Day process: posting of all teller cash buys and sells during the working day; review of all teller computer reports; posting of all teller variances;
• Fill out vouchers for bills and total money orders;
• Collect all vouchers, etc., from tellers, close day and write up the change fund for the next day;
• Responsible for opening and closing the safe;
• Responsible for approving of the signing income tax checks;
• Follow established Credit Union Service Standards to provide superior customer service;
• Perform other duties or responsibilities as required or assigned;
• Process Visa Cash Advances pursuant to established policies and procedures;
• Process coin machine tickets;
• Foreign currency buy and sell transactions processing;
• Report counterfeit currency.

Requirements

• 1-2 years of work experience;
• 1 year of experience as a Teller;
• Basic computer skills and knowledge of computer software programs;
• Ability to cross sell products;
• Fluency in spoken and written Polish and English;

Pay

$20.00 - $22.26 per hour

AN EQUAL OPPORTUNITY EMPLOYER