Member Services Representative

Responsibilities

• Responds to member and provider inquires and requests concerning benefits, claims and complaints within a call center environment
• Ensures high quality customer service to members and providers
• Receives calls from members and providers
• Responds to customers complaints and grievances
• Records all calls and detail
• Receives requests for adjustments on claim issues
• Receives requests for disenrollment

Qualifications

• High School Diploma
• Minimum 6 months call center experience
• Microsoft Word proficiency
• Excellent skills in telephone communication and a professional demeanor
• Ability to manage multiple tasks and work consistently in a fast-paced environment
• Bilingual preferred
• Must live in the tri-state area (New York, New Jersey, Connecticut, and/or some parts of Pennsylvania)

Benefits

• Tuition Reimbursement for all full and part-time staff
• Generous paid time off, including your birthday!
• Affordable and comprehensive medical, dental and vision coverage for employee and family members
• Two retirement plans! 403(b) AND Employer Paid Pension
• Flexible spending
• And MORE!