Member Services Representative

Position Summary

Supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. Builds personal and meaningful relationships with YMCA members, participants, volunteers, and guests. Exemplifies the Y's commitment to the four-character values of caring, honesty, respect & responsibility.

Essential Functions

• Builds personal and meaningful relationships with YMCA members, participants, volunteers, and guests.
• Provides excellent service to members, guests, and program participants in the facility and on the phone, contributing to member retention.
• Communicates effectively face-to-face and on the phone, while giving tours, answering questions or concerns, or engaging in relationship building with members and prospective members.
• Utilizes computer systems and various software programs to process memberships and program registrations.
• Manages situations that may arise regarding membership status and facility usage.
• Remains professional and culturally aware even under adverse circumstances and refers to a supervisor when necessary.
• Informs the Membership Director of all issues that may require further follow-up, or that may arise again due to policy concerns.
• Provides correct and concise information about memberships, programs, and Y related information.
• Remains current on programs, events, policies, and procedures.
• Enforces all YMCA policies including facility usage.
• Makes sure all people entering the Y facility are monitored and enforced policy accordingly.
• Always looks and acts professional, including wearing a staff shirt, name tag, refraining from gossip and inappropriate behavior, and personal cell phone use.
• Participates in staff meetings and/or related meetings.
• Fulfills any functions designated by the YMCA Administration.

Requirements

• Strong customer service, communication, computer, and critical thinking skills.
• Elevated level of confidence, patience, and mindfulness.
• Ability to diffuse confrontational situations, and work in a challenging environment.
• CPR and First Aid certified.
• Two+ years of experience using Windows or a proven history of technology dexterity and adaptability to innovation.
• Experience working at a Welcome Center at another YMCA is preferred.
• Experience working with DAXKO Operations in a YMCA setting is preferred.

Salary Description

Hourly