Member Services Rep Full Time Afternoon/Evening

About the Role

We are searching for a motivated Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional “Judgement Free” member experience! Bilingual English/Spanish speakers are encouraged to apply!

Responsibilities

• Greet members, prospective members, and guests in a friendly and professional manner.
• Respond to member questions and concerns promptly and courteously.
• Assist members with account inquiries, changes, and billing questions.
li>Provide information about Planet Fitness memberships and amenities.
• Assist potential members with tours and sign-ups.
• Promote and explain current membership specials and upgrades (e.g., Black Card).
• Meet or exceed membership and customer service goals.
• Check members into the system using the club’s POS system.
• Answer phones professionally and efficiently.
• Process new memberships, cancellations, and payments accurately.
• Follow opening and closing procedures as assigned.
• Maintain cleanliness and neatness of the club by performing assigned cleaning duties throughout the shift.
• Help maintain the cleanliness of the facility, including restrooms, locker rooms, and workout areas.
• Ensure weights are returned to the appropriate rack area.
• Regularly walk the floor to ensure the club remains clean, organized, and safe.
• Refill cleaning stations and supplies as needed.

Requirements

• Day and Evening MSRs must submit to a National Sex Offender Registry search. Continued employment will be based on a satisfactory outcome of the background check.
• Must be able to obtain and maintain CPR/AED Certification within the time frames required by the company and maintain the physical ability to perform CPR/AED in the event of a medical emergency.
• Must obtain Tanning Certification within the time frame required by the company.
• This position requires the employee to work on-site.

Qualifications

• Required:
  • Must be 18 years of age or older.
  • Upbeat, professional, and positive attitude with a strong work ethic.
  • Reliable, punctual, and dependable.
  • Professional, respectful, and solutions-oriented in member and employee interactions.
  • Commitment to cleanliness and creating a positive member experience.
  • Ability to learn and apply company cleaning practices, policies, and procedures.
  • Ability to read and follow verbal and written instructions.
• Preferred:
  • High school diploma or equivalent preferred.
  • Prior experience working in a club fitness setting.
  • Basic understanding of cleaning chemicals and safety standards.

Physical Demands and Working Environment

• Environment: Indoor environment; exposure to noise, dust, cleaning chemicals, and gym equipment.
• Physical: This role requires prolonged periods of standing and walking. Frequent stooping, bending, kneeling, climbing, reaching, twisting, repetitive hand movement, and lifting (up to 50 lbs.) may be required. The candidate must be able to perform CPR and operate equipment as needed.
• Vision and Hearing: Normal vision and hearing, with or without correction.

Benefits

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• 401(k)
• 401(k) matching
• Dental insurance
• Medical, Dental, Vision Insurance
• PTO – Paid Time Off
• Free Black Card Membership
• 401(K) and Roth Retirement Savings Plans
• Healthcare and Dependent Care Flexible Spending Accounts
• STD, LTD, Term Life Insurance, and other benefits

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state, and federal law.

Note: We participate in E-Verify for all Utah locations.