Member Services Rep Full Time Afternoon/Evening
First National Bankers Bank · Lorain, OH · 1 mo ago
On-siteOTHRFull-time
We need to output HTML fragment with sections: Benefits, Responsibilities (Essential Duties And Responsibilities), Requirements (Qualifications Required), maybe Skills? Not needed. Also maybe "About the role" but we have summary description. Could include a section "About the role" using summary description. Also "Pay" and "Schedule" not present, so omit. Benefits present: list items. Need to deduplicate duplicate lines (like 401(k) appears twice). Also remove boilerplate: EEO, E-Verify, etc. Also remove duplicated lines like "Employees at a franchise location..." repeated. Also remove navigation/legal. Keep substantive info.
We need to preserve all substantive info: position title not needed as heading. Include metadata like FLSA Status, Reports to maybe as short p. Could fold minor metadata into short p. Probably include a for each.
We must not repeat job title as heading. So we can have
for Position: Member Services Rep - Full Time - Afternoon/Evening FLSA Status: Hourly Non-Exempt Reports to: Club Manager / Assistant Club Manager. We need sections: Benefits (list), Responsibilities (list), Requirements (list). Also maybe "Qualifications" as heading? The instruction says use headings for section headings e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can have Benefits, Responsibilities, Requirements. Could also have About the role (summary description). Use
for each.
We must not repeat job title as heading. So we can have About the role
with summary description paragraphs.
We must not include filler like "commensurate with experience". Not present.
We need to output only HTML fragment, no /, no markdown fences.
Let's extract content.
Benefits list from posting: "Free uniforms", "Health insurance", "Opportunity for advancement", "Paid time off", "Training & development", "Vision insurance", "Wellness resources", "401(k)", "401(k) matching", "Dental insurance". Also later in "Why you should join Planet Fitness?" includes: Medical, Dental, Vision Insurance, PTO – Paid Time Off, Free Black Card Membership, 401(K) and Roth Retirement Savings Plans, Healthcare and Dependent Care Flexible Spending Accounts, STD, LTD, Term Life Insurance and other benefits. Need to preserve all substantive info; combine duplicates but keep unique items. So benefits: Free uniforms, Health insurance, Opportunity for advancement, Paid time off, Training & development, Vision insurance, Wellness resources, 401(k), 401(k) matching, Dental insurance, Medical insurance (maybe same as Health insurance but we can keep both? Might be duplicate; but we can list Medical insurance separate if distinct). Also Free Black Card Membership, Healthcare and Dependent Care Flexible Spending Accounts, STD, LTD, Term Life Insurance, Roth Retirement Savings Plans (maybe separate from 401(k)). Also "Opportunity for advancement" already. Also "Training & development". Also "Wellness resources". Also "Free uniforms". Also "Paid time off". Also "Vision insurance". Also "Dental insurance". Also "401(k) matching". Also "401(k)". Also "Medical insurance". Also "Free Black Card Membership". Also "Healthcare and Dependent Care Flexible Spending Accounts". Also "STD", "LTD", "Term Life Insurance". Also "Roth Retirement Savings Plans". Also maybe "Opportunity for advancement" already.
We should avoid duplication: Health insurance vs Medical insurance maybe same; but we can keep both as they appear. Could combine as "Health/Medical insurance". But instruction: preserve ALL substantive information; do NOT invent or summarize away detail. If we combine, we might be summarizing. Safer to list each as appears, but avoid exact duplicate lines. There's "Health insurance" and later "Medical, Dental, Vision Insurance". So we have Health insurance, Medical insurance, Dental insurance, Vision insurance. That's fine.
List benefits items:
- Free uniforms
- Health insurance
- Medical insurance
- Dental insurance
- Vision insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Wellness resources
- 401(k)
- 401(k) matching
- Roth Retirement Savings Plans
- Free Black Card Membership
- Healthcare and Dependent Care Flexible Spending Accounts
- STD (Short Term Disability)
- LTD (Long Term Disability)
- Term Life Insurance
Also maybe "Opportunity for advancement" already.
Now Responsibilities: Essential Duties And Responsibilities broken into categories: Customer Service, Sales & Membership Support, Front Desk Operations, Cleanliness & Maintenance. We'll combine into a single list of duties (or keep subheadings? Not required). Use - for any list of duties/requirements/benefits. So we can make one
with all duties.
List duties:
- Greet members, prospective members and guests in a friendly, and professional manner.
- Create a positive club experience by providing outstanding customer service.
- Respond to member questions and concerns promptly and courteously.
- Assist members with account inquiries, changes, and billing questions.
- Provide information about Planet Fitness memberships and amenities.
- Assist potential members with tours and sign-ups.
- Promote and explain current membership specials and upgrades (e.g., Black Card).
- Meet or exceed membership and customer service goals.
- Check members into the system using club’s POS system.
- Answer phones professionally and efficiently.
- Process new memberships, cancellations and payments accurately.
- Follow opening and closing procedures as assigned.
- Respond promptly and professionally to members’ questions and concerns and inform Assistant Manager or General Manager if any issues arise.
- Maintain cleanliness and neatness of the club by performing assigned cleaning duties throughout the shift.
- Help maintain the cleanliness of the facility, including restrooms, locker rooms, and workout areas.
- Ensure weights are returned to appropriate rack area.
- Regularly walk the floor to ensure the club remains clean, organized, and safe.
- Refill cleaning stations and supplies as needed.
Also maybe "Provide information about Planet Fitness memberships and amenities." Already.
Now Requirements: Qualifications Required and Preferred, plus physical demands.
We need to list requirements as list items. Include required qualifications:
- Must be 18 year of age or older
- Ability to work onsite, this is not a remote position.
- Upbeat, professional and positive attitude and strong work ethic
- Reliable, punctual and dependable
- Professional, respectful, and solutions-oriented in member and employee interactions
- Commitment to cleanliness and creating a positive member experience
- Ability to learn and apply company cleaning practices, policies, and procedures.
- Ability to read and follow verbal and written instructions
- Obtain and maintain CPR/AED Certification within required timeframes.
- Obtain Tanning Certification within company required timeframes.
Preferred qualifications:
- High school diploma or equivalent preferred
- Prior experience working in a club fitness setting
- Basic understanding of cleaning chemicals and safety standards
Physical demands (maybe include as requirements? Could be separate but we can include as list items under Requirements). The instruction: Use - for any list of duties/requirements/benefits. So we can include physical demands as list items under Requirements.
Physical demands:
- Indoor environment; exposure to noise, dust, cleaning chemicals and gym equipment.
- This role requires prolonged periods of standing and walking.
- Frequent stooping, bending, kneeling, climbing, reaching, twisting, repetitive hand movement and lifting (up to 50 lbs.) may be required.
- The candidate must be able to perform CPR and operate equipment as needed, to operate assigned equipment and vehicles; and to verbally communicate in person or on the phone to exchange information.
- Vision and Hearing: Normal vision and hearing, with or without correction.
- Reasonable ADA accommodation may be made to enable individuals with disabilities to perform these essential functions.
Also note: "Must be able to obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency." Already covered.
Also "Must obtain Tanning Certification within time frame required by company."
Also "This position requires employee to work on-site" (covered).
Now also there is "Day and Evening MSRs must submit to a National Sex Offender Registry search. Continued employment will be based on satisfactory outcome of the background check." That's a requirement. Include.
Now also "BILINGUAL English/Spanish are encouraged to apply!" That's a preference/encouragement; could be included as a requirement/preferred.
Now also "Summary Description" etc we used for About the role.
Now also "Why you should join Planet Fitness?" we already used for benefits.
Now also "FLSA Status: Hourly Non-Exempt Reports to: Club Manager / Assistant Club Manager" we can put in a short p.
Now also "Position: Member Services Rep - Full Time - Afternoon/Evening" we can put in same p.
Now also "We are searching for a motivated Member Services Representative to join our team!" maybe part of About the role.
Now also "As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience!" Could be part of About the role.
Now also "BILINGUAL English/Spanish are encouraged to apply!" include as a note.
Now also "We are an Equal Employment Opportunity employer..." boilerplate to remove.
Now also "Employees at a franchise location..." boilerplate remove.
Now also "Note: We participate in E-Verify..." remove.
Now also "PFHQ neither dictates..." remove.
Now also "Each franchisee is responsible..." remove.
Now also "E-Verify Participation Poster:" remove.
Now also "E-Verify Right to Work Poster:" remove.
Now also duplicate lines about franchisee etc.
Now also "Why you should join Planet Fitness?" we used.
Now also "Contribute to changing people’s lives every day by helping us create a healthier Planet!" etc is part of benefits? Actually it's a motivational statement; could be part of About the role or a separate section? Not a benefit; but we could include as part of About the role (maybe a paragraph). It's substantive; we should preserve. It's not a benefit, but we can include in About the role.
Now also "Work alongside an amazing group of talented, dynamic professionals!" also part of About the role.
Now also "Want more reasons?" then list benefits we already captured.
Now also "We are an Equal Employment Opportunity employer..." remove.
Now also "Employees at a franchise location..." remove.
Now also "PFHQ neither dictates..." remove.
Now also "Each franchisee is responsible..." remove.
Now also "Note: We participate in E-Verify..." remove.
Now also "E-Verify Participation Poster:" remove.
Now also "E-Verify Right to Work Poster:" remove.
Now also "Employees at a franchise location..." duplicate remove.
Now also "PFHQ neither dictates..." duplicate remove.
Now also "Each franchisee is responsible..." duplicate remove.
Now also "We are an Equal Employment Opportunity employer." duplicate remove.
Now also "Employees at a franchise location..." again remove.
Now also "PFHQ neither dictates..." again remove.
Now also "Each franchisee is responsible..." again remove.
Now also "Note: We participate in E-Verify..." again remove.
Now also "E-Verify Participation Poster:" again remove.
Now also "E-Verify Right to Work Poster:" again remove.
Now also "Employees at a franchise location..." again remove.
Now also "PFHQ neither dictates..." again remove.
Now also "Each franchisee is responsible..." again remove.
Now also "We are an Equal Employment Opportunity employer." again remove.
Now also "Employees at a franchise location..." again remove.
Now also "PFHQ neither dictates..." again remove.
Now also "Each franchisee is responsible..." again remove.
Ok.
Now produce HTML.
Structure:
Position: Member Services Rep - Full Time - After
- with all duties.
List duties:
- Greet members, prospective members and guests in a friendly, and professional manner.
- Create a positive club experience by providing outstanding customer service.
- Respond to member questions and concerns promptly and courteously.
- Assist members with account inquiries, changes, and billing questions.
- Provide information about Planet Fitness memberships and amenities.
- Assist potential members with tours and sign-ups.
- Promote and explain current membership specials and upgrades (e.g., Black Card).
- Meet or exceed membership and customer service goals.
- Check members into the system using club’s POS system.
- Answer phones professionally and efficiently.
- Process new memberships, cancellations and payments accurately.
- Follow opening and closing procedures as assigned.
- Respond promptly and professionally to members’ questions and concerns and inform Assistant Manager or General Manager if any issues arise.
- Maintain cleanliness and neatness of the club by performing assigned cleaning duties throughout the shift.
- Help maintain the cleanliness of the facility, including restrooms, locker rooms, and workout areas.
- Ensure weights are returned to appropriate rack area.
- Regularly walk the floor to ensure the club remains clean, organized, and safe.
- Refill cleaning stations and supplies as needed.
Also maybe "Provide information about Planet Fitness memberships and amenities." Already.
Now Requirements: Qualifications Required and Preferred, plus physical demands.
We need to list requirements as list items. Include required qualifications:
- Must be 18 year of age or older
- Ability to work onsite, this is not a remote position.
- Upbeat, professional and positive attitude and strong work ethic
- Reliable, punctual and dependable
- Professional, respectful, and solutions-oriented in member and employee interactions
- Commitment to cleanliness and creating a positive member experience
- Ability to learn and apply company cleaning practices, policies, and procedures.
- Ability to read and follow verbal and written instructions
- Obtain and maintain CPR/AED Certification within required timeframes.
- Obtain Tanning Certification within company required timeframes.
Preferred qualifications:
- High school diploma or equivalent preferred
- Prior experience working in a club fitness setting
- Basic understanding of cleaning chemicals and safety standards
Physical demands (maybe include as requirements? Could be separate but we can include as list items under Requirements). The instruction: Use
- for any list of duties/requirements/benefits. So we can include physical demands as list items under Requirements.
Physical demands:
- Indoor environment; exposure to noise, dust, cleaning chemicals and gym equipment.
- This role requires prolonged periods of standing and walking.
- Frequent stooping, bending, kneeling, climbing, reaching, twisting, repetitive hand movement and lifting (up to 50 lbs.) may be required.
- The candidate must be able to perform CPR and operate equipment as needed, to operate assigned equipment and vehicles; and to verbally communicate in person or on the phone to exchange information.
- Vision and Hearing: Normal vision and hearing, with or without correction.
- Reasonable ADA accommodation may be made to enable individuals with disabilities to perform these essential functions.
Also note: "Must be able to obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency." Already covered.
Also "Must obtain Tanning Certification within time frame required by company."
Also "This position requires employee to work on-site" (covered).
Now also there is "Day and Evening MSRs must submit to a National Sex Offender Registry search. Continued employment will be based on satisfactory outcome of the background check." That's a requirement. Include.
Now also "BILINGUAL English/Spanish are encouraged to apply!" That's a preference/encouragement; could be included as a requirement/preferred.
Now also "Summary Description" etc we used for About the role.
Now also "Why you should join Planet Fitness?" we already used for benefits.
Now also "FLSA Status: Hourly Non-Exempt Reports to: Club Manager / Assistant Club Manager" we can put in a short p.
Now also "Position: Member Services Rep - Full Time - Afternoon/Evening" we can put in same p.
Now also "We are searching for a motivated Member Services Representative to join our team!" maybe part of About the role.
Now also "As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience!" Could be part of About the role.
Now also "BILINGUAL English/Spanish are encouraged to apply!" include as a note.
Now also "We are an Equal Employment Opportunity employer..." boilerplate to remove.
Now also "Employees at a franchise location..." boilerplate remove.
Now also "Note: We participate in E-Verify..." remove.
Now also "PFHQ neither dictates..." remove.
Now also "Each franchisee is responsible..." remove.
Now also "E-Verify Participation Poster:" remove.
Now also "E-Verify Right to Work Poster:" remove.
Now also duplicate lines about franchisee etc.
Now also "Why you should join Planet Fitness?" we used.
Now also "Contribute to changing people’s lives every day by helping us create a healthier Planet!" etc is part of benefits? Actually it's a motivational statement; could be part of About the role or a separate section? Not a benefit; but we could include as part of About the role (maybe a paragraph). It's substantive; we should preserve. It's not a benefit, but we can include in About the role.
Now also "Work alongside an amazing group of talented, dynamic professionals!" also part of About the role.
Now also "Want more reasons?" then list benefits we already captured.
Now also "We are an Equal Employment Opportunity employer..." remove.
Now also "Employees at a franchise location..." remove.
Now also "PFHQ neither dictates..." remove.
Now also "Each franchisee is responsible..." remove.
Now also "Note: We participate in E-Verify..." remove.
Now also "E-Verify Participation Poster:" remove.
Now also "E-Verify Right to Work Poster:" remove.
Now also "Employees at a franchise location..." duplicate remove.
Now also "PFHQ neither dictates..." duplicate remove.
Now also "Each franchisee is responsible..." duplicate remove.
Now also "We are an Equal Employment Opportunity employer." duplicate remove.
Now also "Employees at a franchise location..." again remove.
Now also "PFHQ neither dictates..." again remove.
Now also "Each franchisee is responsible..." again remove.
Now also "Note: We participate in E-Verify..." again remove.
Now also "E-Verify Participation Poster:" again remove.
Now also "E-Verify Right to Work Poster:" again remove.
Now also "Employees at a franchise location..." again remove.
Now also "PFHQ neither dictates..." again remove.
Now also "Each franchisee is responsible..." again remove.
Now also "We are an Equal Employment Opportunity employer." again remove.
Now also "Employees at a franchise location..." again remove.
Now also "PFHQ neither dictates..." again remove.
Now also "Each franchisee is responsible..." again remove.
Ok.
Now produce HTML.
Structure:
Position: Member Services Rep - Full Time - After