Member Services Rep Floater
First National Bankers Bank · Sandy, UT · 3 wk ago
On-siteOTHRPart-time
Benefits
- Free uniforms
- Opportunity for advancement
- Paid time off
- Training & development
- Wellness resources
- Flexible schedule
- Free Black Card Membership
Responsibilities
- Greet members, prospective members and guests in a friendly, and professional manner.
- Create a positive club experience by providing outstanding customer service.
- Respond to member questions and concerns promptly and courteously.
- Assist members with account inquiries, changes, and billing questions.
- Provide information about Planet Fitness memberships and amenities.
- Assist potential members with tours and sign-ups.
- Promote and explain current membership specials and upgrades (e.g., Black Card).
- Meet or exceed membership and customer service goals.
- Check members into the system using club’s POS system.
- Answer phones professionally and efficiently.
- Process new memberships, cancellations and payments accurately.
- Follow opening and closing procedures as assigned.
- Respond promptly and professionally to members’ questions and concerns and inform Assistant Manager or General Manager if any issues arise.
- Maintain cleanliness and neatness of the club by performing assigned cleaning duties throughout the shift.
- Help maintain the cleanliness of the facility, including restrooms, locker rooms, and workout areas.
- Ensure weights are returned to appropriate rack area.
- Regularly walk the floor to ensure the club remains clean, organized, and safe.
- Refill cleaning stations and supplies as needed.
Requirements
- Day and Evening MSRs must submit to a National Sex Offender Registry search; continued employment based on satisfactory outcome of the background check.
- Must be able to obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.
- Must obtain Tanning Certification within time frame required by company.
- This position requires employee to work on‑site.
- Must commit to minimum of 16 hours per month; no guaranteed hours on a weekly basis.
Qualifications
- Must be 18 years of age or older.
- Ability to work onsite (this is not a remote position).
- Upbeat, professional and positive attitude with strong work ethic.
- R