Member Services Rep Floater

Benefits

• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources
• Flexible schedule
• Free Black Card Membership

About the role

The Member Services Representative (MSR) is the first point of contact for members and guests. This position is responsible for providing exceptional customer service, handling membership inquiries and transactions, and helping to maintain a clean, comfortable, and friendly “Judgement Free Zone®” environment. This role is key to ensuring a positive member experience through friendly and professional interactions, prompt support, and a strong understanding of club culture, policies and procedures.

Bilingual English/Spanish candidates are encouraged to apply.

Responsibilities

Customer Service

• Greet members, prospective members and guests in a friendly, professional manner.
• Create a positive club experience by providing outstanding customer service.
• Respond to member questions and concerns promptly and courteously.
• Assist members with account inquiries, changes, and billing questions.

Sales & Membership Support

• Provide information about Planet Fitness memberships and amenities.
• Assist potential members with tours and sign-ups.
• Promote and explain current membership specials and upgrades (e.g., Black Card).
• Meet or exceed membership and customer service goals.

Front Desk Operations

• Check members into the system using club’s POS system.
• Answer phones professionally and efficiently.
• Process new memberships, cancellations and payments accurately.
• Follow opening and closing procedures as assigned.
• Respond promptly and professionally to members’ questions and concerns and inform Assistant Manager or General Manager if any issues arise.

Cleanliness & Maintenance

• Maintain cleanliness and neatness of the club by performing assigned cleaning duties throughout the shift.
• Help maintain the cleanliness of the facility, including restrooms, locker rooms, and workout areas.
• Ensure weights are returned to appropriate rack area.
• Regularly walk the floor to ensure the club remains clean, organized, and safe.
• Refill cleaning stations and supplies as needed.

Requirements

• Must submit to a National Sex Offender Registry search; continued employment based on satisfactory background check outcome.
• Must be able to obtain and maintain CPR/AED Certification within company-required timeframes and maintain physical ability to perform CPR/AED in a medical emergency.
• Must obtain Tanning Certification within company-required timeframe.
• This position requires on-site work; not a remote position.
• Must commit to a minimum of 16 hours per month; no guaranteed hours on a weekly basis.
• FLSA Status: Hourly Non-Exempt.
• Reports to: Club Manager / Assistant Club Manager.

Qualifications

Required

• Must be 18 years of age or older.
• Upbeat, professional and positive attitude and strong work ethic.
• Reliable, punctual and dependable.
• Professional, respectful, and solutions-oriented in member and employee interactions.
• Commitment to cleanliness and creating a positive member experience.
• Ability to learn and apply company cleaning practices, policies, and procedures.
• Ability to read and follow verbal and written instructions.
• Obtain and maintain CPR/AED Certification within required timeframes.
• Obtain Tanning Certification within company required timeframes.

Preferred

• High school diploma or equivalent.
• Prior experience working in a club fitness setting.
• Basic understanding of cleaning chemicals and safety standards.

Physical Demands & Working Environment

Environment

Indoor environment; exposure to noise, dust, cleaning chemicals and gym equipment.

Physical

This role requires prolonged periods of standing and walking. Frequent stooping, bending, kneeling, climbing, reaching, twisting, repetitive hand movement and lifting (up to 50 lbs.) may be required. The candidate must be able to perform CPR and operate equipment as needed, to operate assigned equipment and vehicles; and to verbally communicate in person or on the phone to exchange information.

Vision and Hearing

Normal vision and hearing, with or without correction.

The conditions described herein are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable ADA accommodation may be made to enable individuals with disabilities to perform these essential functions.

Schedule

• Part-time position (Floater).
• Minimum commitment of 16 hours per month.
• No guaranteed hours on a weekly basis.
• Day and evening shifts available.