Member Services Rep Floater

About the role

Position: Member Services Rep (Floater) Part Time. FLSA Status: Hourly Non‑Exempt. Reports to: Club Manager / Assistant Club Manager.

The Member Services Representative (MSR) is the first point of contact for members and guests, providing exceptional customer service, handling membership inquiries and transactions, and helping to maintain a clean, comfortable, and friendly “Judgement Free Zone®” environment. This role is key to ensuring a positive member experience through friendly and professional interactions, prompt support, and a strong understanding of club culture, policies and procedures. Bilingual English/Spanish applicants are encouraged to apply.

Responsibilities

• Greet members, prospective members and guests in a friendly, and professional manner.
• Create a positive club experience by providing outstanding customer service.
• Respond to member questions and concerns promptly and courteously.
• Assist members with account inquiries, changes, and billing questions.
• Provide information about Planet Fitness memberships and amenities.
• Assist potential members with tours and sign‑ups.
• Promote and explain current membership specials and upgrades (e.g., Black Card).
• Meet or exceed membership and customer service goals.
• Check members into the system using club’s POS system.
• Answer phones professionally and efficiently.
• Process new memberships, cancellations and payments accurately.
• Follow opening and closing procedures as assigned.
• Respond promptly and professionally to members’ questions and concerns and inform Assistant Manager or General Manager if any issues arise.
• Maintain cleanliness and neatness of the club by performing assigned cleaning duties throughout the shift.
• Help maintain the cleanliness of the facility, including restrooms, locker rooms, and workout areas.
• Ensure weights are returned to appropriate rack area.
• Regularly walk the floor to ensure the club remains clean, organized, and safe.
• Refill cleaning stations and supplies as needed.

Requirements

• Day and Evening MSRs must submit to a National Sex Offender Registry search; continued employment based on satisfactory outcome of the background check.
• Must be able to obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.
• Must obtain Tanning Certification within time frame required by company.
• This position requires employee to work on‑site.
• Must commit to minimum of 16 hours per month; no guaranteed hours on a weekly basis.
• Must