Member Services Officer I (or II)-Hyrid
Logix Federal Credit Union · Santa Clarita, California, United States · 2 days ago
OTHR$21.76/hrFull-time
Responsibilities
- Achieves established goal for sales and member service rating (NPS) and sales/product goals.
- Directs calls to appropriate personnel as applicable and adheres to the standards of service quality and statistical performance measures during all member interactions.
- Exercises strong verbal and written communication skills to explain Credit Union policies and to resolve member concerns in a professional and personable manner.
- Maintains up-to-date knowledge of all federal regulations related to loans and operations.
- Participates actively in team meetings, contributing to the development of new programs and methods to improve effectiveness of delivery and member service.
- Provides assistance to members in all areas relating to their financial needs (questions, transaction requests, complaints, etc.), while assisting them in the selection of appropriate products and services.
- Must consistently report to work on-time, as scheduled and adhere to schedule adherence guidelines.
Qualifications
- Preferred 4 year/Bachelors Degree
- 24+ months of retail customer service experience
- Knowledge, Skills & Ability:
- Certificates
- Computer Skills
- Languages
- Mathematical Skills
- Reasoning Ability
- Other Skills
- Recent financial institution experience as a teller and/or new accounts representative or in a call center role
- A working knowledge of the Microsoft office suite of products
- Experience in troubleshooting basic smartphone and web browser issues
- A demonstrated aptitude for learning new systems, skills & processes
- A proven ability to work in a fast paced, deadline driven environment
- The ability to multi-task with an attention to detail
- Excellent verbal & written communication skills
- Superior customer service skills
Pay
Pay Range: USD $21.76 - USD $32.64 /Hr.