Member Services Officer

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Must not include Job ID etc. Must preserve all substantive info. Remove boilerplate like EEO etc. Must not include sections with filler like "commensurate with experience". The posting does not mention Pay, Benefits, Schedule explicitly. So we should not include those sections. We need sections: About the role (position overview), Responsibilities (essential responsibilities), Requirements (maybe required education & experience), Qualifications (maybe preferred education & experience?), Skills (maybe abilities listed). We need to decide what content goes where. We must not invent or summarize away detail. Must preserve all substantive info. So we need to extract all relevant info and place into appropriate sections. Let's parse the posting: - Opening: "If you are motivated and believe in the credit union philosophy of 'People Helping People,' join our team!" That's a tagline maybe part of About the role. - Position Overview: "The Member Services Officer possesses all the essential knowledge of an Associate Member Services Officer. MSOs exhibit the ability to perform account maintenance, open all account types, assist and approve members in all areas of consumer lending, and are able to assist in all other services." - Essential Responsibilities: includes many bullet-like sentences. We need to turn into

• list. - Modules Required: list of modules. - Required Education & Experience: bullet points. - Preferred Education & Experience: bullet. - Job Environment & Physical Requirements: description. - EEO etc: remove. We need sections: About the role (position overview + maybe opening tagline). Responsibilities (essential responsibilities). Requirements (maybe required education & experience). Qualifications (maybe preferred education & experience). Skills (maybe abilities like communication, problem solving, etc). Could also include Modules Required as part of Requirements or Qualifications? Might be better as a separate section like "Training Modules" but not in allowed headings. Could fold into Responsibilities or Requirements. The instruction: "Use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we can only use those headings. We need to decide where to put each piece. Probably: - About the role: includes opening tagline and position overview. - Responsibilities: essential responsibilities (including modules? maybe not). Could also include modules required as part of responsibilities? But modules are training to be completed during position, not a responsibility. Could be under Requirements (maybe as "Required training"). - Requirements: Required Education & Experience (must have high school diploma, etc) plus maybe modules required. - Qualifications: Preferred Education & Experience. - Skills: abilities like communication, problem solving, etc. We must not create sections with filler. Ensure each section has substantive content. Let's extract content precisely. **About the role**: - Opening sentence: "If you are motivated and believe in the credit union philosophy of 'People Helping People,' join our team!" - Position Overview: "The Member Services Officer possesses all the essential knowledge of an Associate Member Services Officer. MSOs exhibit the ability to perform account maintenance, open all account types, assist and approve members in all areas of consumer lending, and are able to assist in all other services." Combine into a paragraph. **Responsibilities**: List each responsibility as

  . Need to capture all essential responsibilities bullet points. From text: - Passing score on Consumer Lending Program (CLP) exam and completion of the in-person New Consumer Lender Learning Program required PRIOR to becoming a Member Services Officer. - Member Services Officers are granted Tier 1 – Tier 2 Lending Limits (As Assigned). - Assist members in all areas of consumer lending. - A Member Services Officer may independently evaluate and approve or deny loans within their assigned limits. - Loans outside their limits should be presented to an officer with appropriate limits with a recommendation for approval or denial. - Maintain a current and comprehensive knowledge of credit union products and services and independently possess an ability to educate members and make recommendations based on their needs. - Proficiency in account maintenance and opening all account types for new members while following MIP procedures. - Open and process maintenance on tax advantaged accounts, process foreign and domestic wire transfers, redeem savings bonds, and help order and return foreign currency. - Must have basic knowledge of cash operations and be able to assist in the following at the direction of management: Balancing the vault, automated teller machines, teller cash dispenser, and coin sorter as directed. - Evaluate daily mobile and automated teller machine check deposits. - Help verify and prepare cash delivery and shipments. - Maintain daily and monthly records for various reports – i.e., return items, forgeries. - Organize community events as requested by management on a regular basis to enhance Credit Union presence. - Assist with displays and promoting Credit Union events such as Member Appreciation Days, Back-To-School Supply Drive, Youth week events. - Performance Expectations and Essential Responsibilities* (maybe heading) but we can treat as part of responsibilities: - Comply with all Credit Union policies and regulatory requirements. - Ensure all member information remains confidential, and members’ accounts are accessed for business purposes only. - Security and control procedures must be followed by all branch employees. - Serve members by processing transactions in the appropriate system. - If requested by Management, this includes balancing a cash drawer in accordance with Performance Measurement Criteria. - Thorough understanding of SECU Check Acceptance Guidelines and Hold procedures. - Greet and assist members in a courteous, professional, and timely manner through all service channels – in-person, phone, and digital communication. - Answer phones and assist members with service requests. - Interact with other departments to facilitate member requests. - Organize, file and scan documents daily. - Process foreign and domestic wires. - Open basic accounts while following MIP procedures for existing members including share, money market, checking, and Share Term Certificates. - Troubleshoot problems with member accounts, cards, and on-line access including processing disputes. - Knowledgeable in basic Financial Advisory and Real Estate Services (i.e. insurance, retirement planning, investment services, trust, and mortgage services) and able to provide quality referrals. - Review and take appropriate action on negative checking, NSFB, and Share Below $25 report. - Establish and facilitate member safe deposit box access. - Perform subsequent advances on existing open and home equity lines of credit. - Contact members and document efforts regarding deposit and/or loan collection reports as directed by management. - Collection Training class attendance is required prior to collecting loans. - Execute Notary Public services as requested by management. - Learn CXone and assist MSS as requested. - Exhibit a positive attitude toward members and teammates while maintaining professional appearance and demeanor. - Participate in additional training and continuing education to enhance knowledge of branch operations. - Regular attendance and punctuality are mandatory. - Engage with community as requested by management on a regular basis by attending community events to enhance Credit Union presence. - Complete additional tasks assigned by management and other administrative duties as needed. That's a lot. We'll list them as

  items. **Requirements** (Required Education & Experience): - Must have high school diploma or GED equivalent. - Must possess an aptitude for meeting people and developing member confidence, respect, and trust in Credit Union. - Demonstrated proficiency in all responsibilities and requirements of Assoc MSO role. - Must have excellent communication skills, both verbal and written. - Demonstrated ability to work independently and as part of a team. - Meets compliance and regulatory standards in terms of loan processing, loan quality and documentation. - Must be self-motivated and dependable. - Must have a demonstrated ability to problem solve and use good judgment. - Must be an active listener and communicator. - Minimum of 2 years of SECU or directly related experience strongly preferred. - Has completed Consumer Lending Program (CLP) courses and has received a passing score on the CLP Exam. - Has attended the in-person New Consumer Lender Learning Program training. - Has completed all required quarterly training courses & other training assigned by management. - Consistently demonstrates SECU’s Core Values. - Must complete the Credit Unions Core Module Program within 12 months of hire date as a condition of employment. Also modules required: list of modules (Account Research in OnBase, ACH/Direct Deposit, Member Access Alerts and Multifactor Authentication, Cashpoints, Global Accounts, Credit Cards, Debit Cards, Estate Basics, Financial Advisory Services (FAS) Overview, Foreign Currency & Foreign Checks, Disputes vs. Fraud, Life Stages & Events, Mobile Payments & Token Management, Payments Transit Procedures, Tax-Advantaged Accounts, U.S. Savings Bonds, Visa DPS System). These are expected to be completed during employee's time in this position, not prerequisite. Could be placed under Requirements as "Training Modules" but we don't have a heading for that. Could include under Requirements as a list. **Qualifications** (Preferred Education & Experience): - Bachelor’s degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP). **Skills**: maybe we can extract abilities like communication, problem solving, etc. But many are already in Requirements. Could create Skills section for abilities like: ability to educate members, make recommendations, proficiency in account maintenance, knowledge of cash operations, ability to balance vault, etc. However to avoid duplication, we could put skills like: ability to educate members, make recommendations, proficiency in account maintenance, knowledge of cash operations, ability to balance vault, etc. But many are already in responsibilities. The instruction: "Prefer a few substantive sections over many thin ones." So maybe we combine Skills into Requirements or Qualifications. But we need to follow headings list; we can omit Skills if no distinct content. However we have many skill-like statements in Responsibilities and Requirements. Could still create Skills section for abilities like: communication, problem solving, judgment, active listener, etc. But those are already in Requirements. Might be okay to omit Skills section if no unique content beyond what's already covered. But we need to ensure we preserve all substantive info; we can put them in Requirements. So we can omit Skills section. Similarly Benefits, Pay, Schedule not present -> omit. Thus we will output sections: About the role, Responsibilities, Requirements, Qualifications. Make sure each section has

  heading and content. Inside each section, use

  for prose,

  • for lists. We need to preserve all substantive info; do not invent or summarize away detail. So we must include all details from the posting, except boilerplate. Let's craft. **About the role**:

    If you are motivated and believe in the credit union philosophy of "People Helping People," join our team! The Member Services Officer possesses all the essential knowledge of an Associate Member Services Officer. MSOs exhibit the ability to perform account maintenance, open all account types, assist and approve members in all areas of consumer lending, and are able to assist in all other services.

    **Responsibilities**:
    • Passing score on Consumer Lending Program (CLP) exam and completion of the in-person New Consumer Lender Learning Program required PRIOR to becoming a Member Services Officer.
    • Member Services Officers are granted Tier 1 – Tier 2 Lending Limits (As Assigned).
    • Assist members in all areas of consumer lending.
    • A Member Services Officer may independently evaluate and approve or deny loans within their assigned limits.
    • Loans outside their limits should be presented to an officer with appropriate limits with a recommendation for approval or denial.
    • Maintain a current and comprehensive knowledge of credit union products and services and independently possess an ability to educate members and make recommendations based on their needs.
    • Proficiency in account maintenance and opening all account types for new members while following MIP procedures.
    • Open and process maintenance on tax advantaged accounts, process foreign and domestic wire transfers, redeem