Member Services Officer I (or II)-Hybrid

Responsibilities

• Achieves established goal for sales and member service rating (NPS) and sales/product goals.
• Directs calls to appropriate personnel as applicable and adheres to the standards of service quality and statistical performance measures during all member interactions.
• Exercises strong verbal and written communication skills to explain Credit Union policies and to resolve member concerns in a professional and personable manner.
• Maintains up-to-date knowledge of all federal regulations related to loans and operations.
• Participates actively in team meetings, contributing to the development of new programs and methods to improve effectiveness of delivery and member service.
• Provides assistance to members in all areas relating to their financial needs (questions, transaction requests, complaints, etc.), while assisting them in the selection of appropriate products and services.
• Must consistently report to work on-time, as scheduled and adhere to schedule adherence guidelines.

Qualifications

• Preferred 4 year/Bachelors Degree
• 24+ months of retail customer service experience
• Knowledge, Skills & Ability: Certificates, Computer Skills, Language Skills, Mathematical Skills, Reasoning Ability, Other Skills

Benefits

• Hours can vary depending on the actual shift.
• The contact center is open: Weekdays 7 a.m. to 7 p.m. (PT) Weekends 9 a.m. to 3 p.m. (PT)

Pay

Pay Range: USD $21.76 - USD $32.64 /Hr.