MEMBER SERVICES ADVISOR - HYBRID

Hiring Department

MOREnet

About the role

This position is responsible for cultivating and developing relationships with Missouri’s K-12 institutions with the goal of retaining or recruiting the organization as part of the MOREnet consortium. This position serves as one of the main points of contact for K-12 school districts for our organization.

Responsibilities

• Consultation and guidance to MOREnet’s K-12 members on the value of consortium participation, including the relevant technical products and services we offer.
• Develop a basic to intermediate understanding of the various offerings and the benefits and value included in order to appropriately relay and guide the member’s understanding, with the option of engaging a subject matter expert in the conversation for a more in depth service overview, as necessary.
• Perform and document member outreach activities in our Customer Relationship Management system on a consistent and regular basis. Expected outreach will include regular and routine travel to member locations throughout the state, outreach via telephone or video calls, as well as timely and professional email communications with key organizational contacts.
• Professionally represent MOREnet at various meetings and conferences across the state and at MOREnet, to promote member engagement.
• Use our internal systems to provide electronic service agreements, with current and accurate pricing for our members as needed, and to ensure the order fulfillment process is completed to the member’s satisfaction. This includes following up with newly onboarded members to ensure they maximize the services they have subscribed to and that other users within the organization are informed and have appropriate access to the services.
• Lead or assist with various technology-related, member-centric programming and activities that MOREnet may convene in order to gather member contacts together for a particular focus or activity, including eSports, Cybersecurity awareness, annual conference, member conferences, Information Technology showcases and discussions, etc.
• Excellent communication skills are required in this role as the main point of contact for K-12 schools.

Requirements

• An associate's degree (or an equivalent combination of education and experience) in an area related to the member base MOREnet serves and at least two years of relevant experience from which comparable knowledge and skills can be acquired is necessary.
• Must live within four (4) hours of Columbia, Missouri and regularly participate in staff meetings held in the office.

Preferred Qualifications

• Independent, strong work ethics are a must; e.g. strong verbal and written communication skills, initiative-driven, ability to learn quickly and apply knowledge effectively, thorough and timely decision making skills, and demonstration of integrity and sensitivity to others in working relationships.
• A bachelor's or master’s Degree in an area related to the member base MOREnet serves is preferred.
• Three to five years’ experience in sales consulting, client support, or a K-12 school technology, curriculum or administrative position is preferred.
• A working knowledge of K-12 administration and policy planning is preferred.
• Knowledge of networking or telecommunications fundamentals and information technology and application solutions used by K-12 organizations is preferred.

Benefits

The anticipated hiring range is $60,000 - $68,000 commensurate with experience. This position is eligible for University benefits, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses.

Pay

Salary Range: $60,000 - $68,000 Commensurate with experience

Schedule

Shift: Monday – Friday, 8:00 – 5:00

Benefits Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

Other Information

The Missouri Research and Education Network (MOREnet) provides Internet connectivity, technical services, resources and support, as well as technical training to Missouri's public sector entities, including K-12 schools, colleges and universities, public libraries, health care, government and other affiliated organizations.

Established in 1991, MOREnet operates as a unit within the University of Missouri, and is based in Columbia, Mo. The MOREnet network is the foundation infrastructure. Members utilize our experts as well as interact with each other and their constituents via data, video services and events.

The MOREnet consortium consists of more than 700 members across Missouri.

As the only non-profit technology partner that exists because of and for members, the priority of our consortium remains the empowerment of academia and the public good to stay relevant in a changing marketplace. As technology and connectivity continues to become a necessity, MOREnet continues to provide more than just a reliable connection, researching and providing tools and services that increase security, decrease management efforts and capitalize usability of this valuable resource.