Member Services Manager

About the role

Humanidei is seeking a dynamic and experienced leader to join our team as Interim CEO. The ideal candidate will bring a deep understanding of the credit union movement, a passion for people-centric strategies, and a track record of driving organizational growth and success.

Responsibilities

• Oversee the strategic direction and growth of Humanidei, aligning with the mission and values of the credit union movement.
• Develop and implement strategies to expand Humanidei’s partnerships, network, and visibility within the credit union community.
• Lead the Human Resources, Training, and Financial Education Departments, fostering a culture of trust and inclusivity.
• Drive organizational development efforts, enhancing employee engagement and leadership capabilities.
• Collaborate with state leagues to support advocacy and support efforts, leveraging Humanidei’s expertise in communication and grassroots initiatives.
• Ensure alignment between strategy, structure, culture, and people practices to drive sustainable organizational performance.

Requirements

• A minimum of 10 years of relevant experience in credit union operations, leadership, and strategic planning.
• A proven track record of driving organizational growth and success, with a focus on people-centric strategies.
• A deep understanding of the credit union movement, including its history, challenges, and opportunities.
• Experience in managing and developing a diverse team, fostering a culture of trust and inclusivity.
• Strong strategic thinking and problem-solving skills, with the ability to lead complex initiatives.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with stakeholders at all levels.
• A commitment to diversity, equity, and inclusion, with a demonstrated ability to lead and inspire a diverse workforce.

Qualifications

• A Bachelor's degree in a relevant field, such as Business Administration, Communications, or a related discipline.
• A minimum of 10 years of relevant experience in credit union operations, leadership, and strategic planning.
• A proven track record of driving organizational growth and success, with a focus on people-centric strategies.
• A deep understanding of the credit union movement, including its history, challenges, and opportunities.
• Experience in managing and developing a diverse team, fostering a culture of trust and inclusivity.
• Strong strategic thinking and problem-solving skills, with the ability to lead complex initiatives.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with stakeholders at all levels.
• A commitment to diversity, equity, and inclusion, with a demonstrated ability to lead and inspire a diverse workforce.

Skills

• Strategic Planning and Execution
• Leadership and Team Management
• Organizational Development
• Cultural Transformation
• Diversity, Equity, and Inclusion
• Communication and Stakeholder Engagement
• Financial Management and Analysis

Benefits

• Competitive salary commensurate with experience and qualifications.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Professional development opportunities.
• Flexible work schedule.

Pay

Commensurate with experience and qualifications.

Schedule

Full-time position with standard business hours.