Member Service Manager

What You'll Do

• Assists the Office Manager in the oversight of branch operations to include the Teller and Financial Platform to ensure all member needs are met in accordance with departmental expectations.
• Develops methods to support departmental and organizational initiatives to ensure the delivery of exceptional member service and needs-based sales culture.
• Supports the development of staff by conducting huddles, kickoffs, and department meetings aligned to support organizational goals.
• Assists members with their financial needs through a consultative needs-based approach.
• Assists members with account and loan products and services, answer questions, and operate as a teller as needed, and handles problem resolution within authority level.
• Refers members to specialized departments as needed.
• Aids in a variety of tasks to ensure efficient office operations including opening and closing procedures.
• Leads and manages subordinates in respect to hiring, training, development, and evaluation of employee performance within the department; recommends promotions/transfers and salary adjustments.

What You'll Need

• One to three years of similar or related experience in retail banking
• Associate's Degree in business or related field
• Advanced understanding of branch operations including all teller functions, consumer lending, and sales and service techniques
• Must be able to handle multiple responsibilities, meet deadlines, deal with sensitive information, and handle problem resolution
• Exceptional verbal, written, and presentation skills with the ability to work with multiple levels of the organization
• Development, performance management, training, and employee counseling skills are essential
• Excellent organizational and attention to detail skills
• Must possess strong analytical and problem-solving skills, with the ability to derive innovative strategies and implement them in a timely, effective manner
• Ability to adapt quickly to change and proactively communicate

Key Skills And Experience

• Advanced understanding of branch operations including all teller functions, consumer lending, and sales and service techniques
• Must be able to handle multiple responsibilities, meet deadlines, deal with sensitive information, and handle problem resolution
• Exceptional verbal, written, and presentation skills with the ability to work with multiple levels of the organization
• Development, performance management, training, and employee counseling skills are essential
• Excellent organizational and attention to detail skills
• Must possess strong analytical and problem-solving skills, with the ability to derive innovative strategies and implement them in a timely, effective manner
• Ability to adapt quickly to change and proactively communicate

Benefits

• Competitive employee benefits including several health and wellness options, competitive 401(k) matching contributions, professional development, and tuition assistance and more!

About the Role

Nusenda Credit Union is dedicated to excellent member service, care for our community, and being a great place to work. We strive to make a positive difference in the lives of our members and the communities we serve to help them achieve their financial goals. Diversity, equity, and inclusion are part of our culture and values. As an employer of choice, we invest in people and their careers.