Member Services - Dayton, OH

Essential Functions

• Provides excellent member service.
• Performs membership sales, changes, cancellations, and all other member transactions, including program registration and other activities, in an efficient and accurate manner, that occur at the Member Service Desk.
• Follows Member Service Desk processes and systems.
• Counsels prospective members and guests during tours of the facility.
• Displays excellent telephone skills.
• Handles monetary transactions and appropriate reconciliation of these transactions.
• Buys into building relationships with members.
• Proactively solves problems.
• Performs routine copying and filing.
• Keeps up-to-date with member information as outlined in the member handbook.
• Follows appropriate safety guidelines.
• Communicates to direct supervisor any concerns or incidents that may need follow-up.
• Communicates any suggestions to improve member services.

Qualifications

• Must be 18 years of age.
• A high school diploma or GED is required.
• A 2-year degree or equivalent work experience is preferred.
• One year or more of related customer service experience is required.