Member Services

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet members (by name) and visitors in a positive and professional manner as a representative of the YMCA; ensures the security of the facility enforcing policy regarding visitors
• Handle and solve member concerns
• Answer the telephone in a prompt, courteous manner – three ring rule applies No one left “on hold” for more than 30 seconds without personal contact
• Provide all needed information on phone messages taken and give correct information to callers
• Member sign-up and program registration all done correctly and in a timely manner
• Enter receipt information correctly for membership and programs
• Be accountable for all money collected during your shift. Money and receipt total should match
• Perform routine filing and copying as needed
• Perform facility access control duties by scanning member’s cards and entering visitors in the computer program
• Maintain clean and professional appearance for self and facility. Wear staff shirt. Wear nametag. (shorts and skirts of moderate length, no blue jeans)
• Understand and be able to apply emergency procedures
• Open and/or secure building at the close of business as necessary

QUALIFICATIONS

• Must be at least 18 years old
• Must be multi-task oriented
• Basic use and knowledge of computers

EDUCATION AND EXPERIENCE

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience

LANGUAGE SKILLS

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to effectively present information and respond to questions from managers, clients, customers, and the general public

MATHEMATICAL SKILLS

• Ability to calculate figures and amounts such as discounts, interest, and percentages
• Ability to apply concepts of basic algebra

REASONING ABILITY

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to deal with problems involving several concrete variables in standardized situations

CERTIFICATES, LICENSES, REGISTRATIONS

• Current CPR/AED certification or must certify within 30 days of employment
• Must complete YMCA Safety Trainings within 14 days of employment

PHYSICAL DEMANDS

• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk and hear
• The employee frequently is required to stand, walk, and sit
• The employee is occasionally required to stoop, kneel, crouch, or crawl
• The employee must occasionally lift and/or move up to 25 pounds
• Specific vision abilities required by this job include close vision and ability to adjust focus

WORK ENVIRONMENT

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job
• The noise level in the work environment is usually moderate