Member Services

About the role

We are looking for a dedicated Customer Service Representative to join our team in Vandalia, Ohio. In this role, you will handle member services tasks with precision and attention to detail, ensuring smooth operations and excellent support. This is a Contract to permanent position, offering the opportunity for long-term growth within the organization.

Responsibilities

• Perform accurate data entry into member portals, ensuring successful submission and confirmation.
• Process enrollments and update eligibility records in a timely manner.
• Reach out to vendors and respond to inquiries from representatives as needed.
• Scan and index documents for efficient record-keeping.
• Distribute mail and manage correspondence effectively.
• Generate and review reports to support business operations.
• Schedule appointments and maintain organized records.
• Manage email correspondence, ensuring prompt and detail-oriented communication.
• Provide outstanding customer service by answering inbound calls and resolving member inquiries.

Qualifications

• Proven experience in customer service or a related field.
• Proficiency in data entry and familiarity with member portals.
• Strong communication skills, both written and verbal.
• Ability to work with Microsoft Excel and Microsoft Word.
• Excellent organizational skills and attention to detail.
• Ability to handle email correspondence professionally and efficiently.
• Experience with scheduling appointments and managing calendars.
• A proactive approach to problem-solving and multitasking.