Member Services Attendant @ KIVA

Key Responsibilities

• Communicate the core values and mission of BlueStar Resort & Golf (BSRG) to support the achievement of company goals.
• Greet and welcome members and guests in an energetic and friendly fashion, according to Trilogy protocol, via phone or onsite.
• Respond to requests and direct calls to staff members and relay messages.
• Screen members and guests for applicable building access, according to community regulations; issue identification cards to new residents.
• Provide guests and members with information, including a variety of quality choices and arrangements regarding the Club, recreation, or other activities; must have extensive knowledge of the Club and local area events.
• Maintain daily standard operating procedures for the opening and closing of the Club, including a walk through the Clubhouse for a general inspection to assure the rooms are clean, set up properly, and visually meet Clubhouse standards.
• Monitor Club and fitness rules to ensure they are being enforced.
• Provide resident services and business center support (copying, mailing, and Fax), schedule appointments, orientation sign up, event registration and fee collection, access to lost and found, and other homeowner services.
• Aid Member Services Manager with administrative support, such as mail delivery, email and phone calls, spreadsheet creation, data entry and mass mailings, updates to website, creation of reports and promotional flyers, general filing, etc.
• Create monthly Welcome Binders for new homeowners.
• Provide an inventory for merchandise.
• Maintain the organization and function of all front office equipment and the lobby; assure proper inventory of general office supplies; work with maintenance staff and vendors for repairs.
• Provide a clean and safe environment for members and guests.

Minimum Requirements / Qualifications / Skills

• High School diploma or equivalent preferred.
• One to three years’ relative customer service or hospitality experience preferred.
• Experience in a Homeowner Association environment preferred.
• Computer literate with proficiency in Microsoft Office.
• Ability to read and comprehend simple instructions, short correspondence, and memorandums.
• Ability to communicate positively and effectively with team members and supervisors about job tasks and responsibilities.
• Desire to contribute to a productive work environment by maintaining a positive attitude with team members and the public.
• Must be self-motivated, follow direction, and able to work independently with little supervision.
• Must have excellent verbal communication and customer service skills while dealing with members, guests, and staff.
• Must demonstrate initiative, with an ability to think, work, solve practical problems, and make independent decisions based on sound judgment.
• Must have good time management, organization, and follow-up skills.
• Must be able to consistently achieve high work standards; attention to detail, accuracy and timeliness is expected.
• Must be able to pay attention to multiple details and be comfortable working in a fast-paced environment where continuous improvement is expected.