Member Services Attendant - Part time

What You’ll Do

• Support the Assistant Director of Memberships with administrative and operational tasks related to membership management.
• Provide front-line customer service, assisting members with benefits, inquiries, purchases, renewals, and account support.
• Accurately process payments, refunds, and account adjustments in alignment with departmental procedures.
• Troubleshoot access and account issues, coordinating with IT, Guest Services, and facility staff as needed.
• Maintain accurate digital and paper records while ensuring data privacy and compliance with departmental standards.
• Aid with membership reporting, outreach initiatives, tabling opportunities, and retention efforts.

Requirements

• Excellent customer service and communication skills; prior experience in a service or administrative setting is preferred.
• Strong attention to detail with the ability to manage multiple priorities and follow established protocols.
• Comfort using computer systems, membership software, and mobile applications (Fusion experience preferred).
• Demonstrated professionalism, reliability, and discretion when handling sensitive member information.
• Ability to collaborate effectively with students, faculty, staff, alumni, community members, and campus partners.

Qualifications

• High school diploma or equivalent.
• One year of relevant experience preferred.

Skills

• Customer service and communication skills.
• Attention to detail.
• Computer proficiency, particularly with membership software and mobile applications.
• Collaborative teamwork.

Pay

Duke University provides an annual base salary range for this position as USD $18.00 to USD $22.87. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.

Schedule

Part time.

Benefits

Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members. Learn more at: https://hr.duke.edu/benefits/.

Equal Opportunity Employer

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, (including pregnancy and pregnancy related conditions), sexual orientation, or military status.

Essential Physical Job Functions

• Standing for extended periods.
• Walking.
• Reaching overhead and below the waist.
• Seating.
• Pushing/pulling.
• Grasping objects with hands and fingers.

Nearest Major Market

Durham

Nearest Secondary Market

Raleigh