Member Services

Key Responsibilities

• Greet members.
• Check in members.
• Create player accounts.
• Answer phone calls.
• Accept cash for payments through POS system.
• Take reservations for the Poker Room.
• Maintain wait list for players.
• Regulate the flow of players.
• Other job-related duties as assigned.

Qualifications

• Minimum age for this position is 21.
• A minimum of one year experience is required.
• Excellent guest service and communication skills.
• Ability to work efficiently in a fast-paced, high-pressure environment while maintaining a high level of precision and quality.
• Attention to detail.
• Ability to adapt and work flexibly, including evenings, weekends, and holidays as required.
• Must present a professional appearance and demeanor at all times.

Company Overview

Palace Poker is D/FW’s premier poker destination—where high-energy action meets first-class hospitality. We’re passionate about delivering exceptional service, upholding a secure and fully compliant environment, and creating a warm, inviting atmosphere for both our guests and our team. Located in the heart of D/FW, Palace Poker is where the excitement of poker and the comfort of a luxury club come together.