Member Services Associate- August 2026 (Charleston, SC)

What You’ll Do

• Quickly respond to member inquiries via phone, email, text, and live chat, making it easy for them to work with us.
• Support for billing inquiries, policy changes, renewal inquiries, and our online portal with ease and accuracy.

What You'll Need

• You know your way around a computer.
• You can easily switch between multiple applications to complete a task.
• You remember details, prioritize competing tasks, and think critically to solve problems (likely because you may have previously worked in a restaurant, school, or retail store).
• You take pride in your work, communicate your thoughts clearly (over the phone and in writing), and your friends and family describe you as a person with integrity.

Hear From Our Team

“As a Member Services Associate at PURE, the heartbeat of our team lies in our unwavering commitment to empathy and a genuine passion for customer service. One of the most rewarding aspects of this role is the opportunity to connect with our members on a personal level, understanding their needs, concerns, and aspirations. In essence, being a Member Services Associate at PURE is an opportunity to transform ordinary moments into extraordinary experiences, one conversation at a time.”

— Sarah Breslauer, Team Lead, Member Services

An Average Day

• You’ll start and end your day at the same time every day during training, and post-training you’ll have an assigned shift for your 40-hour work week.
• During busier seasons, you’ll have the opportunity to contribute more and be rewarded with overtime pay.
• You’ll have different daily assignments, so you don’t get bored.
• And there will always be time for personal and professional development.

Our Commitment to You

• First and foremost, PURE starts by setting you up for success! Member Services Associates take part in a comprehensive paid onboarding program that will prepare you to confidently work with our members.
• You’ll also receive a complete set of home office equipment to make you comfortable when you work remotely.

Who We Are

• We want to be transparent about what we expect from each other. From PURE, you can expect:
• Opportunities to stretch and grow: your professional and personal development matters to us. We’re committed to providing experiences through on-the-job learning and professional development that increase your impact and rewards.
• Clarity and kindness: you can rely on us to be open, honest, and supportive, offering clarity on what success looks like.
• Support in good times and bad: we believe in showing up for each other consistently, not only when it’s easy. You can expect a thoughtful partner, even when we disagree.
• A community that cares: we are committed to sustaining a community in which each person feels cared for as an individual. We lift each other up, celebrate wins together, and support one another through challenges in work and life.

A Culture of Development

• Company culture is more than free lunches and swag (although we love those, too!). At PURE, all employees have regularly scheduled 1X1’s with their manager.
• That’s because feedback is a gift, and everyone at PURE strives to be better than the day before.
• We also invest in our employees’ professional and personal development, so when new career opportunities become available, we look internally first.

Commuter Support

• We offer additional support of $100 per month to those who commute into a PURE office three days or more a week.

Pay and Benefits

• A starting salary of $50,000.
• Immediately eligible for overtime after onboarding.
• The monthly $500 Exceptional Performance bonus that has no cap on the number of winners!
• Regularly considered for salary increases every six months with continued overtime opportunities.

Want to Learn More?

• [Our Values]
• [Our Benefits]
• [Our Community Impact]
• [Our Leadership]