Member Services Associate- August 2026 (Scottsdale, AZ)

About the role

We're a member-owned property and casualty insurer designed exclusively for financially successful families. We provide exceptional service, hospitality and care, partner with our members to help prevent losses, and create smart insurance solutions at fair prices. Our mission is to create a membership experience so compelling that our members never want to leave.

What We Do

We aim for our members to love their insurance. Our team values transparency, kindness, support, and a community that cares. We strive to increase your impact and rewards through on-the-job learning and professional development.

Who We Are

We want to be transparent about what we expect from each other. From PURE, you can expect: Opportunities to stretch and grow, Clarity and kindness, Support in good times and bad, and A community that cares.

Who You Are

• Aim to bring your best every day
• Be a student and a teacher
• Be comfortable being uncomfortable
• Build a positive culture

What You'll Do

• Quickly respond to member inquiries via phone, email, text, and live chat
• Support for billing inquiries, policy changes, renewal inquiries, and our online portal

What You’ll Do: Quick Summary

Connect with our members on a personal level, understand their needs, concerns, and aspirations, and transform ordinary moments into extraordinary experiences, one conversation at a time.

What You’ll Do: An Average Day

• Start and end your day at the same time every day during training
• Have an assigned shift for your 40-hour work week
• Contribute to the team during busier seasons and be rewarded with overtime pay
• Have different daily assignments to avoid boredom
• Have time for personal and professional development

Our Commitment to You

• Comprehensive paid onboarding program
• Complete set of home office equipment
• Regularly scheduled 1X1s with your manager
• Investment in professional and personal development
• Salary increases every six months with continued overtime opportunities

Commute Support

Additional support of $100 per month for those who commute into a PURE office three days or more a week.

Pay

$50,000 starting salary, with potential for overtime and the monthly $500 Exceptional Performance bonus.

Schedule

Full-time, hybrid role with 3 days in-office and 2 days remote, with specific shift days and times to be agreed upon based on business needs.