Member Services Associate

The Member Services Associate plays a key role in delivering exceptional service at Court 16, a unique and inclusive tennis club in Fishtown, Philadelphia. Our mission is to foster a welcoming and professional environment for all guests, promoting sportsmanship and inclusion.

About the Role

This position supports the operations team and helps build our community. Key responsibilities include customer service, facility upkeep, sales, inventory management, and program facilitation. The ideal candidate thrives in a fast-paced environment and enjoys contributing to a growing community.

Responsibilities

• Deliver an exceptional client experience through professionalism, consistency, and attention to detail.
• Serve as the primary point of contact for all client inquiries, registrations, and daily check-ins.
• Welcome clients with warmth and efficiency, ensuring smooth transitions into programs.
• Maintain a clean, organized, and inviting facility—including opening/closing procedures and court setups.
• Accurately manage client records for attendance, payments, and required documentation.
• Collaborate with staff to support events, camps, and consistent program delivery.
• Support enrollment and retention through client engagement and outreach.
• Engage with current and prospective clients to promote programs and membership options.
• Recommend packages, private sessions, or upgrades based on client interests and goals.
• Aid in achieving monthly sales and retention goals through follow-ups and lead conversion.
• Contribute to marketing efforts, community events, and brand visibility initiatives.
• Support scheduling, inventory, and operational planning to maximize program efficiency.

Requirements

• Experience working in guest/customer service and adapting communication styles accordingly.
• Strong organizational and prioritization skills, and extremely attentive to details.
• Consistently responsive, able to use creative thinking and resourcefulness when presented with a new or ambiguous situation.
• Proficiency and comfort with different computer and technology systems; knowledge of Google Suite, MindBody, and HubSpot a plus.
• Able to maintain a high level of confidentiality and use appropriate discretion.
• Interest in learning new skills, and taking on new responsibilities when appropriate.

Qualifications

• High school diploma or equivalent.
• Experience in a customer service or hospitality role preferred.
• Ability to work flexible hours, including evenings and weekends.
• Positive attitude and ability to work in a team environment.

Skills

• Customer service and interpersonal skills.
• Organizational and prioritization skills.
• Attention to detail.
• Computer proficiency (Google Suite, MindBody, HubSpot).

Benefits & Perks

• $18.00/hour (exact compensation may vary based on skills, experience, and qualifications).
• Comprehensive benefits including health insurance support, retirement with employer match, and paid time off.
• Quarterly wellness stipends and employee perks like program discounts, retail commissions, referral bonuses, and shift coverage incentives.
• Weekly snacks, fruit, coffee/tea, monthly team meals, and annual celebrations.
• Access to our state-of-the-art tennis and pickleball facility.
• A mission-driven workplace focused on excellence, inclusion, and professional growth.
• Significant opportunities to expand your role and advance within the company.

What We're Looking For

• Experience working in guest/customer service and adapting communication styles accordingly.
• Strong organizational and prioritization skills, and extremely attentive to details.
• Consistently responsive, able to use creative thinking and resourcefulness when presented with a new or ambiguous situation.
• Proficiency and comfort with different computer and technology systems; knowledge of Google Suite, MindBody, and HubSpot a plus.
• Able to maintain a high level of confidentiality and use appropriate discretion.
• Interest in learning new skills, and taking on new responsibilities when appropriate.

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.