Member Services Advisor

We need to output HTML fragment with sections: headings

for each section that has content. Must not repeat job title. Must not include Job ID etc. Must remove boilerplate like EEO, legal, navigation, cookie, etc. Must preserve substantive info. We need to parse the posting. Key content: - Intro: "Become a part of our caring community The Member Services Advisor (Consumer Experience Lead) role focuses on membership growth, member retention, and enhancing the overall member experience. In this role, you will leverage the voice of the customer through NPS insights, root cause analysis, storytelling, call listening, and member experience design. You will identify and eliminate friction points, uncover automation and optimization opportunities, and empower others across the organization to raise concerns and advocate for improvements that enhance the member experience. As a member of the South Carolina market team, you will report to the Regional VP of Operations. The Consumer Experience Lead is responsible for developing and executing strategies that improve member engagement, retention, satisfaction, and overall experience, while maintaining direct ownership of key market KPIs and performance metrics. In this role, you will lead the Member Experience Workgroup, drive Go365 engagement and utilization, oversee member benefits, services, and incentives, and serve as the market point of contact for Member/Provider Services, Transformation, Enrollment, and G&A/Critical Inquiry teams. You will also develop strategies to improve CAHPS survey performance. As a Consumer Experience Lead, you will provide cross-functional leadership and drive measurable improvements in consumer experience outcomes and contractual performance." Then "Role Overview" heading? Actually they have "Role Overview" then bullet-like sentences: "Serve in the role of member advocate, coordinate communications with members.Coordinate issues with appropriate areas within the organization.Resolve member inquiries/problems and meet standards for resolution, telephone abandonment rates and telephone hold times; and assist members to access culturally competent, high quality integrated medical and Behavioral Health care.Advise executives to develop functional strategies (often segment specific) on matters of significance." Then "Required Qualifications" heading with bullet list: "Use your skills to make an impact Bachelor's degreeMust reside in the state of South CarolinaAbility to travel up to 10% to Columbia SC for business8 or more years of consumer operations experience2 or more years of project leadership experienceDevelop functional strategies to improve performance and consumer experienceExperience identifying optimization and automation solutions to develop and launch company initiativesExperience with analytics, including program evaluation and optimizationStrategic thinking and planning capabilities; organized and detail-oriented" Then "Preferred Qualifications" heading: "Graduate degree preferredHistory of Clinical Program Valuation preferredKnowledge of Humana's internal policies, procedures and systems" Then "Work at Home Requirements:" heading? Actually they have "Work at Home Requirements:" then details. Then "Travel:" heading. Then "Scheduled Weekly Hours 40" Then "Pay Range" heading with details. Then "This job is eligible for a bonus incentive plan." etc. Then "Description Of Benefits" heading with description. Then "About Us" heading with description. Then "Equal Opportunity Employer" which we must remove (boilerplate). Also "Work at Home Requirements" maybe we keep? It's substantive. Travel maybe keep. Scheduled Weekly Hours maybe keep as part of Schedule? The instruction: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should map content to these standard headings where appropriate. But we must only include sections when posting has real specific content. We can create sections like About the role (intro), Responsibilities (role overview), Requirements (required qualifications), Qualifications (preferred qualifications), Skills maybe not separate, Benefits, Pay, Schedule. We need to decide what to include. We have: - About the role: intro paragraph(s) describing role focus, responsibilities high-level. - Responsibilities: could be the "Role Overview" bullet list (member advocate, coordinate communications, resolve inquiries, advise executives). Also the earlier responsibilities about leading workgroup, driving Go365, oversee benefits, point of contact, improve CAHPS, cross-functional leadership. Those could be responsibilities. - Requirements: Required Qualifications list. - Qualifications: Preferred Qualifications list. - Skills: maybe not separate; could embed in qualifications. - Benefits: Description Of Benefits. - Pay: Pay Range. - Schedule: Scheduled Weekly Hours 40 (maybe also travel? but schedule is hours). Travel could be part of schedule or separate but we only have schedule heading. We also have Work at Home Requirements: maybe could be part of Requirements? But not standard heading. Could be omitted? The instruction: include a section ONLY when posting has real, specific content for it — never emit a heading followed by filler/placeholder text. Work at Home Requirements is specific content; but we don't have a standard heading for it. Could we create a custom heading? The instruction says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It gives examples but not exclusive? It says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Likely they expect us to use those headings only. So we should map content to those headings; if something doesn't fit, maybe we omit or incorporate into existing sections. Work at Home Requirements could be part of Requirements (maybe under "Requirements" as a bullet). Travel could be part of Schedule? Or maybe we add a "Travel" subsection under Responsibilities? But better to incorporate into Requirements as a bullet. Scheduled Weekly Hours 40 -> Schedule section. Pay Range -> Pay section. Now we need to produce HTML fragment with

headings and

• for lists,

  for prose. We must not repeat job title. Must not include Job ID/requisition numbers. We must remove boilerplate: EEO, legal, navigation, cookie, etc. Also remove "Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information." That's part of Work at Home Requirements; we keep that as substantive? It's about work environment; maybe we keep as part of Requirements. Also remove "Equal Opportunity Employer" section entirely. Also remove "About Us" maybe? It's about company; could be considered boilerplate but it's substantive about Humana. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. "About Us" is not explicitly listed as boilerplate; it's about the company. Might be okay to keep. But we have limited sections; we could include an "About the company" but not in standard headings. Could incorporate into About the role? Might be redundant. Safer to omit About Us as it's not required headings; but we might lose some substantive info. However instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. So we should keep About Us content. But we don't have a heading for it; maybe we can treat it as "About the role" already includes role description; About Us is separate. Could we add a custom heading like "About Humana"? The instruction says use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). The "e.g." suggests those are examples, not an exhaustive list. So we could add other headings as needed, but they gave examples. Safer to stick to those headings; but we need to preserve all substantive info. Could we embed About Us content into a

  under maybe "About the role"? That would mix role description with company description, but still preserve info. Might be acceptable. Alternatively, we could add a heading "About the company" as

  About the company. Since they didn't forbid other headings, just gave examples. I'd include it. Similarly, Work at Home Requirements could be a heading "Work at Home Requirements". Travel could be heading "Travel". But we already have Schedule for hours; we could add Travel as separate. But the instruction: "Use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't say you cannot use other headings; it's just examples. So we can use other headings if needed. Thus we can create sections: About the role, Responsibilities, Requirements, Qualifications, Benefits, Pay, Schedule, Work at Home Requirements, Travel, About Humana (or About Us). That preserves all. We must avoid filler like "commensurate with experience" etc. Not present. Now we need to extract content precisely. Let's parse the posting into sections. Original text: "Become a part of our caring community The Member Services Advisor (Consumer Experience Lead) role focuses on membership growth, member retention, and enhancing the overall member experience. In this role, you will leverage the voice of the customer through NPS insights, root cause analysis, storytelling, call listening, and member experience design. You will identify and eliminate friction points, uncover automation and optimization opportunities, and empower others across the organization to raise concerns and advocate for improvements that enhance the member experience. As a member of the South Carolina market team, you will report to the Regional VP of Operations. The Consumer Experience Lead is responsible for developing and executing strategies that improve member engagement, retention, satisfaction, and overall experience, while maintaining direct ownership of key market KPIs and performance metrics. In this role, you will lead the Member Experience Workgroup, drive Go365 engagement and utilization, oversee member benefits, services, and incentives, and serve as the market point of contact for Member/Provider Services, Transformation, Enrollment, and G&A/Critical Inquiry teams. You will also develop strategies to improve CAHPS survey performance. As a Consumer Experience Lead, you will provide cross-functional leadership and drive measurable improvements in consumer experience outcomes and contractual performance." That's the intro. Then "Role Overview" heading then sentences: "Serve in the role of member advocate, coordinate communications with members.Coordinate issues with appropriate areas within the organization.Resolve member inquiries/problems and meet standards for resolution, telephone abandonment rates and telephone hold times; and assist members to access culturally competent, high quality integrated medical and Behavioral Health care.Advise executives to develop functional strategies (often segment specific) on matters of significance." Note there are missing spaces after commas; we need to preserve as is but we can format nicely. Then "Required Qualifications" heading then: "Use your skills to make an impact Bachelor's degreeMust reside in the state of South CarolinaAbility to travel up to 10% to Columbia SC for business8 or more years of consumer operations experience2 or more years of project leadership experienceDevelop functional strategies to improve performance and consumer experienceExperience identifying optimization and automation solutions to develop and launch company initiativesExperience with analytics, including program evaluation and optimizationStrategic thinking and planning capabilities; organized and detail-oriented" We need to split into list items. The text seems to be a run-on; we need to separate each qualification. Likely each phrase separated by missing spaces. We can infer list: - Use your skills to make an impact - Bachelor's degree - Must reside in the state of South Carolina - Ability to travel up to 10% to Columbia SC for business - 8 or more years of consumer operations experience - 2 or more years of project leadership experience - Develop functional strategies to improve performance and consumer experience - Experience identifying optimization and automation solutions to develop and launch company initiatives - Experience with analytics, including program evaluation and optimization - Strategic thinking and planning capabilities; organized and detail-oriented We'll create

  • for each. Then "Preferred Qualifications" heading then: "Graduate degree preferredHistory of Clinical Program Valuation preferredKnowledge of Humana's internal policies, procedures and systems" List: - Graduate degree preferred - History of Clinical Program Valuation preferred - Knowledge of Humana's internal policies, procedures and systems Then "Work at Home Requirements:" heading then details: "To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-pro